Me and my family arrived at the hotel, and the front desk clerk (Nelson) informed me that my reservation was cancelled. I made my reservation trough Priceline and had a printed a reservation confirmation receipt. Nelson was very rude and said "your credit card was declined and don't even try to argue with me" while I was trying to show the confirmation. After my initial upset asking why nobody informed me about the "cancelled reservation" Nelson told me that the hotel was fully booked and that he could not do anything about it and started checking in the next guy in line. When I was trying to figure out what to do and the guy noticed me calling priceline to complain, he called me over the front desk and said that he was going to check if he could do something for us (with the tone and attitude of " I am doing you a favor"). The guy finally checked us in and offered a pretty lame explanation of what happened, apparently they can cancel your reservation (without notice) even after priceline has confirmed it. But my room was still reserved!!! I was charged almost US400 dollars while the priceline price was US324. I felt humiliated when the guy almost yelled to the lobby that my credit card was declined. Nobody has contacted me yet about the supposedly "declined credit card" and I can't help but think that I was the victim of some sort of scam to make me pay more than I was supposed to.
- Official Description (provided by the hotel):
- Fresh from a complete renovation, the Holiday Inn Express provides modern accommodations and well-appointed amenities sure to fulfill your every need! ... more less
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- Also Known As:
- Holiday Inn Express Rehoboth Beach Hotel Rehoboth Beach
- Holiday Inn Rehoboth Beach
- Rehoboth Beach Holiday Inn