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Holiday Inn Express Rehoboth Beach: Traveler Reviews

2.5 of 5
19953 Shuttle Road, Rehoboth Beach, DE 19971
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Holiday Inn Express Rehoboth Beach
Ranked #11 of 30 hotels in Rehoboth Beach
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135 reviews from our community

    Trip type
Traveler rating
    59
    52
    14
    5
    5
Date Rating
Arlington, Virginia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“comfort and convenience”
4 of 5 stars Reviewed December 4, 2012

This a good value in the area. Hotel is quite despite being right off the main highway. Close to the beach. Room is comfortable and spacious with a small kitchenette. The amenities are what you would expect from Holiday Inn Express. Breakfast is average. The staff is helpful. Very pleased with our stay and will surely be back again for a short stay.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Valere81 about Holiday Inn Express Rehoboth Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHeck, General Manager at Holiday Inn Express Rehoboth Beach, responded to this review
December 10, 2012
Happy December 2012, Vlere81!
Thank you for staying with us during your recent visit to our area. It's always warming to know when our guest enjoyed their stay AND would stay with us again during any future visit(s) to Rehoboth Beach.
It always refreshes us to know, you, our guest, was happy with your stay and took a moment to share your experience. Thank you!
Safe Journeys.
Dawn
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Hoosick Falls, NY
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
“Would have stayed here, but.....”
3 of 5 stars Reviewed November 12, 2012

At 6:00 PM on Monday, November 12, I stopped in to get a room. I had checked the rate on the internet and it was $90.95. When I walked in the lobby no one was there, but a sign said back shortly. After a 10 minute wait a woman appeared and said the best rate available was $103.00. There were no more than 6 or 7 cars in the parking lot, so there were plenty of empty rooms. I offered to pay the internet price, but she could care less, and stood by her higher rate, and had a lousy attitude. So I left, and checked into the Avenue Inn & Spa.

My business was appreciated and was glad to have found a very nice place to stay.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
See 2 more reviews by HoosickFalls for Rehoboth Beach
Ask HoosickFalls about Holiday Inn Express Rehoboth Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHeck, General Manager at Holiday Inn Express Rehoboth Beach, responded to this review
November 16, 2012
Dear Mr. Hoosickfalls,
I thank you for considering our property for your lodging needs.
I am very regretful for your unpleasant experience with one of our associates.
I did review our DVR footage for the date/time you mentioned. I watched this team member place the sign you mentioned on our front desk counter and go to the ladies room. No doubt it may have felt like 10 minutes to you when you wanted to settle into a hotel room and go out to experience our area.
In real-time, she was in the ladies room for slightly less than 2 minutes. As you mentioned, you noticed minimal cars in our parking lot, so our front desk staffing in our off season is limited to a single associate. This creates a challenge when a staff member needs to leave the front desk area to tend to an immediate need of a guest or for a personal reason, such as using the restroom.
Again, she and I both wish to extend to your our sincerest apology for your unpleasant experience.
We wish you continued safe journeys and happy holidays!
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2 reviews
1 helpful vote 1 helpful vote
“Very Relaxing Stay”
4 of 5 stars Reviewed October 20, 2012 via mobile

It was a short, one night stay, but very relaxing. The staff was friendly and accommodating. It was a bit pricey but free breakfast and wifi sweetened the deal. Being located so close to the outlets and the beach made it very convenient. We were very pleased with our stay!

Stayed October 2012, traveled with friends
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Ask Diana G about Holiday Inn Express Rehoboth Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHeck, General Manager at Holiday Inn Express Rehoboth Beach, responded to this review
November 15, 2012
Dear Diana G,

We hope you get the opportunity to come visit us again soon! Friendly reminder that with the holiday season upon us, tax-free shopping outlets are located next door to us and across the highway and our off-season rates are more economical than our May-October room rates.
Thank you so much for staying with us! Again, we hope to see you soon.
Happy Holidays and safe journeys wished for you and yours!
Dawn
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Philadelphia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Not bad for a short stay”
3 of 5 stars Reviewed October 16, 2012

I stayed at this hotel for a weeked Jazz show. The rooms were a little dated and plain, but overall clean. The front desk staff was very nice and attentive. I asked for a late check out and they were very accomadating. The rooms have a fridge as well as a sink and microwave. There is also a free breakfast included. The eggs and sausauge look a litte suspect but they also have cereal, bagels, and muffins. I would stay again for a quick getaway.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask lyc039 about Holiday Inn Express Rehoboth Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHeck, General Manager at Holiday Inn Express Rehoboth Beach, responded to this review
November 15, 2012
Dear lyc039,

Thank you for staying with our property during Rehoboth Beach's Jazz festival and for taking a moment of your time to share your experience.
Dawn Heck
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Wilmington, Delaware
1 review
“very nice”
5 of 5 stars Reviewed October 8, 2012

They took wonderful care of my Family and I, from weekend start to finish!

We are were so pleased with everything, and every need was meet, and more.

The customer service, and nice hotel staff were the best, and we could not ask for more!

Special mention people were Justin, Sam, and Kelli!

The two ladies that ran the morning breakfast were Saints and deserve a raise.

I would come back in a heartbeat, and am so glad we picked this hotel to stay at!

we will be back.

Sincerly,

Curtis Wise

302-462-1887 for futher comments if needed, and thanks again for a wonderful stay!

Room Tip: they were all nice!
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Curtis W about Holiday Inn Express Rehoboth Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DawnHeck, General Manager at Holiday Inn Express Rehoboth Beach, responded to this review
November 15, 2012
Dear Curtis W,

We humbly thank you for your mention of specific team member who made your stay extra special. How tickled they were to see their names and to know they provided you with the level of service we want our guests to experience each and everyday.
Thank you for staying with our property during your travels. Happy Holidays to you and yours!
Dawn Heck
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Rehoboth Beach

Also Known As:
Holiday Inn Express Rehoboth Beach Hotel
Holiday Inn Express Rehoboth Beach Hotel Rehoboth Beach
Holiday Inn Rehoboth Beach
Rehoboth Beach Holiday Inn
Address: 19953 Shuttle Road, Rehoboth Beach, DE 19971
Phone Number:
Region: United States > Delaware > Rehoboth Beach
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Rehoboth Beach
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Fresh from a complete renovation, the Holiday Inn Express provides modern accommodations and well-appointed amenities sure to fulfill your every need! ... more   less 
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Holiday Inn Express Rehoboth Beach
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