Being fall, I was in the mood for a Caramel apple and Kilwin's had them. I ended up getting a caramel apple topped with peanuts, which was very good. However, they had a sign up in the store that said make your own caramel apple with toppings, which made it sound like I could tell them what toppings I wanted put on it. After inquiring about it, and getting a strange look from the woman behind the counter, she explained it didn't work like the sign and they were pre-made.
The pre-made one was good, but if you don't offer the service listed on the poster...take it down!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.