Today, we went to the Charcoal Grill/Deli for lunch. I had an Entertainment Book coupon for buy one sandwich and recieve a complimentary sandwich of equal or less FREE. Upon being seated we ordered our drinks then i asked the waitress if the coupon applied for eat in as well as take out meals. She took the coupon and approached the owner who informed her that they would not honor the coupon because it said Charcoal Deli and that the Entertainment Book had made a mistake and printed an unauthorized coupon!!! Its says Charcoal Deli on their Facebook and the address is the same. The Entertainment Book is a reputable company and they don't just add random businesses to their book without permission. So instead of honoring the coupon and giving away one sandwich for free and perhaps gaining a new long term customer (we are locals), they chose to deny the coupon and lose a potential customer. Maybe if they would have let the food speak for itself and broken even on a transaction, they'd have new customers and potential positive word of mouth. Instead, we left without eating and spent our money elsewhere. The competition is to fierce in Rehoboth to squander a new customer. Be nice and foster a relationship by honoring a coupon and maybe you'll make it through the winter!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 2, 2012
The coupon mentioned in the negative review was an unauthorized coupon that the Entertainment Book placed and we apologize that you were angered by our non acceptance of the illegal item.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.