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“The "Bates motel" it is.......” 2 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
2.0 of 5 Hotel   |   20891 Coastal Hwy, Rehoboth Beach, DE 19971   |  
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Ranked #22 of 29 Hotels in Rehoboth Beach
Ashburn, Virginia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“The "Bates motel" it is.......”
2 of 5 stars Reviewed October 10, 2012

We checked into a room that appeared that time forgot- no working phone, no working plug in lights( with no light bulbs either). When I walked down to the front desk and inquired if maybe the room wasn't ready, I was told that "oh, we are renovating and that room must not be finished". Ok, I bought that. The next room we were given had those things, but also had a toilet that was not attached to the floor- making it a wild ride when you used it. We pointed this out to them in case it flooded- no one ever fixed it. The front desk staff were usually not pleasant- or pleasant and very over worked.There was no sign of any renovations going on in the hotel either. The hotel must have been overwhelmed with guests during breakfast, because two of the three days, the buffet was wiped out and the poor person at the front desk was trying to refresh things and check people out.

The location is good if you are going outlet shopping. Going to the beach is a hike and you need to be aware that you are on a very busy highway- someone walking by the outlets was struck by a car. I would not chance walking to the beach.

Room Tip: Ask about on-going renovations and prepare to ask to be moved if it is not a complete room.
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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127 reviews from our community

Traveler rating
    21
    40
    30
    18
    18
See reviews for
55
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Any
English first
Slingerlands, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2012

My stay at this hotel was amazing. The rooms were newly renovated and very clean. Unlike most hotels, you're able to open the windows. The water pressure in the shower is also great. The staff at the front desk was also very helpful at 10:00 at night when the wifi wasn't working. The breakfast was also great with waffles and sausage. I highly recommend this hotel.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scranton, Pennsylvania
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 4, 2012 via mobile

I was looking for a hotel to accommodate my large family. I was looking for an indoor pool for my little ones, enough room for the older ones a small fridge, and a quick breakfast. Quality Inn served all our needs. The rooms we got were "suites" which for a few extra bucks allowed my kids to sleep comfortably. The ceilings were nice and tall. It gave us a little extra room with a couch, which my kids used as a bed instead of bunking with a sibling on a queen bed. The bathrooms were clean as was the room. I'd definitely recommend this hotel fo looking for similar needs.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Alexandria, Virginia
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 30, 2012

Things were not clean -- somebody else's hair was in the sink, and chocolate - or something that looked like it - was smeared across the TV remote). The TV was over a decade old with really bad reception. Every electric outlet was loose. The room smelled like a Subway Sandwich (I was told this was due to the fresh new paint, but there wasn't any!). The towels were scratchy. There was no trash contained in the bathroom. There were no tissues anywhere. Teenagers were screaming in the halls into the wee morning hours. The bed sagged. When I complained the next morning (since there was no phone in the room to call the front desk), the manager said "that's too bad."

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Philadelphia, Pennsylvania
Top Contributor
79 reviews 79 reviews
22 hotel reviews
Reviews in 37 cities Reviews in 37 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed September 19, 2012

The inside of the hotel was standard and our room was clean. They advertise that it's a walk to the beach, but it's a mile walk to Rehoboth Beach. We didn't mind a mile walk, but it's a little misleading if you plan on staying with the elderly or with children.

Both women we spoke to at the front desk were so rude it was almost like they were doing it on purpose for fun. I won't get into specifics, but we were treated more as an inconvenience than as customers. We won't ever make the mistake of staying there again.

Room Tip: Our room was right next to the elevators and vending machines. All night we heard the constant "...
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  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Top Contributor
100 reviews 100 reviews
40 hotel reviews
Reviews in 48 cities Reviews in 48 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 14, 2012

When you first walk in, your impression is wow does this decor need updating and I wonder how this stay will be. But I will tell you, I am glad we stayed. Daytime clerk was friendly and welcoming. Our room was large...plenty of moving around space, everything was pristine and clean. We both had a good nights sleep because the beds was comfortable. The tv channel selection was great and the internet service was good and not sluggish. There was a mini fridge our room. The indoor pool had been well maintained and a pleasure to use. There are 2 restaurants within walking distance and I was told the beach was a 1/2 mile walk. We liked the location...a very quick car ride into Rehoboth or Dewey Beach area but we didn't have all the noise associated with being in the main congested area. We did a evening walk through the neighborhood behind the hotel. Breakfast was pretty standard ...sausage, eggs, waffles, bagels, cereal. Good value too! Pleasant stay....will definitely return if in the area.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabethtown, Pennsylvania, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2012

We loved our weekend at Quality Inn & Suites! Everything was just WONDERFUL!! Would stay again in a heartbeat! HUGE room and bathroom! Very clean! The breakfast is great, everything from bagels and toast to make your own waffles! The coffee is the only thing we didn't like!

Room Tip: We stayed in the King Bed Suite...PERFECT!
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 20891 Coastal Hwy, Rehoboth Beach, DE 19971
Phone Number:
Location: United States > Delaware > Rehoboth Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 29 Hotels in Rehoboth Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 68
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Also Known As:
Quality Inn And Suites
Quality Hotel Rehoboth Beach
Quality Inn Rehoboth Beach
Rehoboth Beach Quality Inn

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