Expected more based on reviews. When we got there we waited a few minutes at the counter. When we were served I realized that the worker had been chatting with someone, and had continued to chat knowing we were standing there. I had no idea she worked there! Food is good and coffee sucked. I asked for regular and it smelled like hazelnut. Still don't know if it was or wasn't. It I had to throw it out because we have a nut allergy and can't take the chance. I also asked to leave enough room for milk, and they didn't. And they have no milk. Just crappy half and half in the plastic cups. My son did say the dolphin cookie was great, though. Maybe I'm spoiled but Starbucks is better.
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