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“Poor customer service” 1 of 5 stars
Review of Brighton Suites Hotel

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Brighton Suites Hotel
34 Wilmington Ave., Rehoboth Beach, DE 19971   |  
Hotel amenities
Ranked #16 of 29 hotels in Rehoboth Beach
Gaithersburg, Maryland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Poor customer service”
1 of 5 stars Reviewed April 13, 2013

Very bad experience with this hotel. My wife and I stayed for one night in February 2013. They gave us a room on the top floor. The following morning, they had scheduled for the roof to be de-iced. At 7:00 a.m., we were woken to loud banging, which did not stop. I called the front desk and the woman who answered was kind of snotty when I asked why they were banging. "Well they have to de-ice the roof," she said in tone as if I had asked an obvious question. It was so loud and irritating that we finally had to check out much earlier than we had planned. When we mentioned the problem to the front desk on the way out, the woman was this time a little more apologetic. The appropriate thing to do would have been to offer to discount our rate, given that the hotel had accepted our reservation knowing full well that there would be construction work above us early in the morning. Of course, they did not. Obviously, we will not be going back.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 12, 2013

Very much enjoyed my stay at this lovely little hotel in Rehoboth Beach. Our room was very reasonably priced, and very comfortable. We had a bedroom with two double beds, which could be closed from the rest of the "suite" with its own door. Very convenient when I wanted to get some sleep and my daughter wanted to continue working on her computer. There were two separate televisions, one in the bedroom, one in the living area, each with its own DVD. The living area was spacious, with a work desk, a separate table and wing chairs, and a couch that could be made up into another bed. The bathroom was large, comfortable and there were plenty of towels, more than I'm used to seeing in a standard double room. The living area held a small sink, refrigerator, microwave and coffee maker. There was an in-room safe, but it was tiny, and not really useful for us. Staff informed me they are gradually replacing the old ones with the kind of electronic safes that are becoming standard, and in which you can safely leave your laptop.

There is 24 hour front desk service, even in the off season. They told us the heated indoor pool was available but we were only staying overnight and didn't have time to check it out.

The staff were all helpful, friendly and courteous.

We would definitely stay here again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston MA
Top Contributor
140 reviews 140 reviews
28 hotel reviews
Reviews in 65 cities Reviews in 65 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed March 6, 2013

Great location, very clean, great front desk personnel, free parking. Rooms are nice size and comfortable albeit in need of updating. Bathroom updated. Here off season and rate is great!! I would not recommend Sammy's Kitchen next door. Pretty mundane, service awkward.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 18, 2013 via mobile

Just what the doctor ordered on a snowy President's Day weekend. Brighton Suites has spacious rooms and a helpful staff. The hotel is not a chain so if you are into cookie cutter hotels, this is not the place for you. We had a heater malfunction, but the crack staff moved us to a similar suite and gave us two boxes of Dolly's salt water taffy. Great customer service! The highlight though was the heated indoor pool. The temp was like a hot tub ( their heating bill must be insane)! Did I mention the location is two blocks from the Boardwalk? All in all I highly recommend!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2013

My husband and I have stayed here four times in three years, all in the off-season. The staff is VERY friendly, and willing to help in any way. I am "electronically challenged" and couldn't make the DVD player in our room talk to the very nice flat screen TV, and a staff member offered to come up and showed us how to do it. It is very clean, and the bathrooms are newly re-done very tastefully. We are bicyclists, and this is a bike friendly hotel, with bike-racks, and a security system, and room in the rooms to bring your bicycle to the room. Bikes are easily maneuverable through the corridors, and in the elevator. The package we got included breakfast, at "Sammy's Kitchen" which has healthy, fresh fare, even in the off-season, which January is... We parked our car in the garage, and didn't move it once over the weekend, everything being walking distance from the hotel. We rode our bikes to O.C. and back without getting on any busy roads but Ocean Hwy, which has a great cyclist lane.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baltimore, MD
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 23, 2013

We stayed at this hotel over MLK weekend. We ordered the weekend getaway package that included a six-pack of beer from Dogfish head, breakfast at Sammy's kitchen, bicycle rentals, late checkout and free taffy. The rooms were large, the bathrooms have been updated but the rooms themselves had not. The hotel was noisy, which was a shame because we really wanted some r&r! We ate at Sammy's restaurant which is located right next to the hotel. I would say it was average. We thought breakfast was entirely free but really you get a voucher that takes $7.00 off your meal. The restaurant was busy and the food took a long time to come. We opted to not eat there the next day and we walked to DD the next block over. Location is great, in the heart of RB. If location is what you are seeking, then this hotel is for you. We didn't use our late check-out or bicycle rentals that came with the package. Unfortunately, the taffy they gave at check-out was rock hard!!!!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkton, Maryland
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 12, 2012

Brighton Suites is an older but adequate suites hotel with some added treats for a nice stay at the beach. We purchased the weekend package and received vouchers to the restaurant next door, which was nice. They also gave us two one-hour bicycle rentals and a choice of either sodas or beer in our room. The bathrooms were nicely updated, and the rooms were fine. This is not a Hilton but an older hotel, where the staff was friendly and accommodating, and the rooms were clean. While the hotel is older, how much time are you in your hotel room, especially if the weather is nice?! Perhaps in the summer, it is much noisier, but for a weekend fall retreat, it worked well for us. I would recommend it, as the location is great for walking into town and in two minutes, you're on the boardwalk.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brighton Suites Hotel

Address: 34 Wilmington Ave., Rehoboth Beach, DE 19971
Location: United States > Delaware > Rehoboth Beach
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 29 hotels in Rehoboth Beach
Price Range (Based on Average Rates): $$
Reservation Options:
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Also Known As:
Brighton Hotel Rehoboth Beach
Brighton Suites Rehoboth Beach
Brighton Rehoboth Beach

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