Five of us just spent a long weekend at the hotel and we loved it! We've been there the past 4 years and as always we had a great, clean, comfortable ocean view room. The hotel service was excellent and the staff very very nice to deal with. We had dinner Saturday night in the pub area and the guy serving bar and waiting on us was great to deal with as well. However, we had dinner in Victoria's Restaurant on Sunday night (Monday was a holiday) and our service was terrible. We ordered off the Prix Fixe menu so it wasn't like we were ordering anything out of the ordinary. It took forever for our entrees to arrive and when they did one was the wrong entree and two were lukewarm (they had definitely been sitting a while). When we complained we were told that the restaurant was busy and that's that. We complained to the hostess and she said "we're humans not machines" and shrugged her shoulders. She and the waiter were clearly unconcerned about us. When we ordered our dessert we told the waiter that we were in a hurry because we had to leave soon. It still took a long time for our dessert to arrive. It was disappointing to be treated that way in a nice place like that. We had reservations for tea the following day but the dinner service was so poor that we cancelled the reservations. Overall, we would definitely stay there again but I don't think we would eat in the restaurant again.