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“Great place to stay but poor restaurant service” 4 of 5 stars
Review of Boardwalk Plaza Hotel

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Boardwalk Plaza Hotel
2 Olive Avenue, Oceanfront on the Boardwalk, Rehoboth Beach, DE 19971   |  
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Hotel amenities
Ranked #4 of 29 hotels in Rehoboth Beach
Fairfax
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
“Great place to stay but poor restaurant service”
4 of 5 stars Reviewed January 23, 2013

Five of us just spent a long weekend at the hotel and we loved it! We've been there the past 4 years and as always we had a great, clean, comfortable ocean view room. The hotel service was excellent and the staff very very nice to deal with. We had dinner Saturday night in the pub area and the guy serving bar and waiting on us was great to deal with as well. However, we had dinner in Victoria's Restaurant on Sunday night (Monday was a holiday) and our service was terrible. We ordered off the Prix Fixe menu so it wasn't like we were ordering anything out of the ordinary. It took forever for our entrees to arrive and when they did one was the wrong entree and two were lukewarm (they had definitely been sitting a while). When we complained we were told that the restaurant was busy and that's that. We complained to the hostess and she said "we're humans not machines" and shrugged her shoulders. She and the waiter were clearly unconcerned about us. When we ordered our dessert we told the waiter that we were in a hurry because we had to leave soon. It still took a long time for our dessert to arrive. It was disappointing to be treated that way in a nice place like that. We had reservations for tea the following day but the dinner service was so poor that we cancelled the reservations. Overall, we would definitely stay there again but I don't think we would eat in the restaurant again.

Room Tip: Book early and get an ocean view room. The suites are lovely with a great sitting area apart from t...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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427 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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  • German first
  • Italian first
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English first
Fallston, Maryland
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 6, 2013

This is the first time we have stayed here and we were not disappointed. The decor is beautiful, and the Christmas decorations were amazing. The staff was very competent and perhaps could have been a little warmer but they attended to our needs. We had a king oceanfront room that was lovely, but I was not clear on why there was only one chair at the table. Also there was only one nightstand, so one of us had to do without. The room was very quiet and although we had neighbors, they could not be heard. A microwave would have been nice, and the fridge had a lock on it. Having said all that, it was clean, spacious, and the pool/hot tub combination was like none I have experienced. They had jets that move like shiatsu. It was so clean and the setting was lovely as well. The fitness room was very clean and spacious. I would definitely stay here again if only they didn't have tropical birds as pets. I have a real problem with wildlife in captivity, and although it could be argued that one of the birds is free to roam outside the cage I still think birds belong in the wild.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 1, 2013

We have stayed at this hotel many times in the past. This time we paid premium prices for the New Year party. Will never pay for food again. We have food allergies and our only recourse was to skip the meal we had paid for. When we complained upon check-out we were told we should have ordered and paid for room service.

Room Tip: Heat does not work properly. Restaurant not worth the cost.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, VA
Top Contributor
113 reviews 113 reviews
50 hotel reviews
Reviews in 53 cities Reviews in 53 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed December 26, 2012

My husband and I visit Rehoboth every summer, staying at motels out on the highway, but we last visited during the off season in 2003, when we stayed at the Boardwalk Plaza Hotel. This year, we decided our Christmas gift to each other would be a stay at a great hotel, so we traveled back to the Boardwalk Plaza Hotel, where, after nine years, we were greeted as repeat guests. Dave at the front desk was particulary helpful, although the entire staff was excellent.

The hotel is Victorian-themed, which may not be everyone's cup of tea, but it's beautiful at Christmas. We booked a room on the Concierge Level (fourth floor) which includes amenities such as turndown service, fluffy bathrobes in the closet, and a later check-out than the rest of the hotel. We had an ocean view suite near the front of the hotel, so we had a nice view of the ocean. The suite is laid out with the bedroom as the first room you walk into, followed by a small hall with a huge sink/counter on one side and the bathroom on the other, and then the sitting room, with a sliding glass door to the balcony. The room was very clean and cozy, and the beds were super comfortable.

We had Christmas dinner in the hotel's restaurant, Victoria's, which does a great buffet. I particularly enjoyed the sweet potatoes glazed with brown sugar and bourbon, and my husband loved the assortment of seafood.

If we can get the time off from work next year, we will definitely be going back. It was a wonderful way to spend Christmas, and we really appreciate all the staff who made our two days there so special.

Room Tip: It's very quiet on the concierge level, which is adults only.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazareth
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 23, 2012

Went to the Boarwalk Plaza for the first time; we go to Rehoboth every year in December to celebrate my friend's birthday. The room was absolutely beautiful and, the beds were super comfy. Had a note in our room to call for a birthday treat; we did, expecting a small cake and got a fruit and cheese plate, champagne and a small vase of fresh flowers. What a nice surprise!

Also, staff was extremely friendly and enjoyed talking to them very much. Will definitely return.

Room Tip: We had an ocean view room; and, as I said above, the beds are extremely comfortable. Our room was ve...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
magicredscarf
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 22, 2012

My husband and I were supposed to stay at a neighboring hotel but there was a wild sorority party so we left and they directed us here. What a neat hotel. Very cool design, intentionally antiquated. The rooms are clean, the service outstanding. the only thing that kind of bothered my husband and I was that we felt like we were at his grandmas house ;) . There is a hottub on the roof,

Room Tip: see if you can get upgrade to the hot tub on the roof.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frederick, Maryland
Top Contributor
117 reviews 117 reviews
25 hotel reviews
Reviews in 45 cities Reviews in 45 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 9, 2012

Went off season and enjoyed a quiet weekend on the boardwalk. Ocean front room without the oceanfront crowds :). Service impeccable and room clean; even had a little sitting room. Larger balcony would be nice but a cute little one two little chairs was just fine.

Room Tip: Off season it is a great place to relax
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Boardwalk Plaza Hotel

Address: 2 Olive Avenue, Oceanfront on the Boardwalk, Rehoboth Beach, DE 19971
Phone Number:
Location: United States > Delaware > Rehoboth Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Rehoboth Beach
#3 Family Hotel in Rehoboth Beach
#4 Romantic Hotel in Rehoboth Beach
#5 Business Hotel in Rehoboth Beach
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
The Boardwalk Plaza Hotel – think of us as a beach house – with 84 bedrooms!At the Boardwalk Plaza, we are fortunate to call the ocean’s edge our home, and happy to offer you a unique and comfortable respite from the world where you can truly get away from it all. From the moment you step under our antique wrought-iron canopy and enter the lobby, our staff stands ready to offer you exceptional service. Whether you choose a suite with a private balcony, a deluxe accommodation that adds a whirlpool-for-two – or something in between – you’ll find an artful combination of freshly updated, Victorian-reproduction furnishings and can’t-do-without amenities like free Wi-Fi and flat-screen TVs. From heavenly bedding to downy-soft bath towels and robes to remarkable room service with a smile, we do everything possible – and then some – to make you feel pampered. All of our guests can enjoy all-day dining in our oceanfront restaurant and relax in our heated indoor soaking pool. For adults traveling without children, our keyed-access concierge level offers accommodations enhanced with genteel extras and use of the private rooftop sundeck and spa.Like the ocean, we never close! Both the Boardwalk Plaza Hotel and Victoria’s Restaurant are open year-round. Join us for a weeklong vacation or a romantic escape – from a summer beach holiday to a cozy winter getaway. You pick the season that suits you best and we’ll take care of the rest. ... more   less 
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Also Known As:
Boardwalk Plaza Rehoboth Beach
Hotel Boardwalk Plaza

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