Fist of all I want to write how unprofessional the manager responses are, they are not reassuring past or future visitors that this place has anything more to offer than other sites. All that they have done is try to rebuttal statements and defend themselves, I have not read one apology for any of the reviews on how people were treated poorly. My time spent here was a huge disappointment from what I was told o others experiences. We do not have Internet and were unable to see prices or accommodations so when I called I made a reservation for myself and my fiancé for one cabin and another for his younger sister and her boyfriend who are both under 18, I later cancelled the second cabin after deciding we would split the cost of just one cabin and deal with a confined space for two nights. I explained my situation and that the other two were under 18 and was his younger sister and the lady I spoke to assured me the rental would be 85 a night for the 4 of us, upon arrival it was all of a sudden 10 extra a night for each additional person meaning my fiancée younger sister and her boyfriend and try only accept cash which we needed for other purchases. I asked to speak to a manger and was denied. The keys to the cabin were a 5 dollar deposit! There were ants everywhere inside of our cabin which they gave me a cheap box of ant repellent and had someone come and put a cheap rubber strip at the door seal where they were coming in. The beds were basically gym matts in a cubby and the while cabin smelled musty. The bathrooms were hot and filled of bugs and the showers had black mold growing in them. I wasn't expecting it to be like a hotel or anything but I had not seen anyone cleaning the bathrooms or showers the whole time we were there and everytime I went to use the bathroom I had to wipe someone else's pee off the seats... Disgusting. We will never come back again.
- Official Description (provided by the hotel):
- Big Oaks has been family owned and operated for over 40 years. We offer camping for tents, popups, trailers, motorhomes, as well as cabin and mobile home rentals. We are only 2 and a half miles from Rehoboth Beach and the boardwalk, and only a mile from the Tanger Outlets. We are a stop on the local bus, and only a quarter mile from the Breakwater bike trail to Rehoboth or Lewes. ... more less
- Also Known As:
- Big Oaks Family Campground Hotel Rehoboth Beach