What is in the hotels control, they manage to the 5 star level. Clean, clean, clean! Nicely appointed room. Super soft linens on bed. Bathrobes and towels were thick and rich! I would definitely stay here again. What they can't control, could potentially give them lower ratings for the room we stay in (309). While I LOVED the balcony with seating area (very nice chairs with cushions), the smell from the fish restaurant next store prevented use our fist day due to direction of the breeze. The second problem was the location of the dumpsters for the above mentioned restaurant. Not only is restaurant staff continually opening and dumping trash noisily throughout the evening, there is trash pick up at 7am on Sunday morning! When reserving a room, I'd highly recommend not getting an East facing room.