We reserved two duplex rooms from August 17-19th for our extended family to stay while attending a wedding in the area. Rooms 1222 and 1224 to be exact. Room 1224 was fine when first entered, however the bed sheets for 1222, while professionally made, smelled and looked as if they were not laundered after the previous occupants. Room 1222 in general had signs of use from the previous occupants. Our family overlooked this and stayed in the room anyway.
After returning to the hotel the next evening, after the wedding, exhausted and looking forward to a good nights rest ... they found neither room to have been serviced by housekeeping. The garbage was not taken out and smelled. The wet towels from that morning were still laying on the bathroom floor, the beds were not made, fresh towels and toilettries had not been replenished. That night our family went to use the fold out bed from the sofa for the first time, and discovered to their horror bright red blood on the sheets, most likely from the previous occupants as it was still red.
They called the front desk and were told by Betty that she was the only person on staff and unable to bring new supplies. Housekeeping had left for the day and no one would be up to clean the rooms. However, someone from the room could go down to the front desk to pick up fresh towels, sheets and toilettries. Upon returning to room 1222 with big black garbage bags full of supplies they discovered the sheets inside smelled of body odor, as if not washed since the last person used them, and when unfolded there were orange-brown blood splatters all over. Shortly after someone on staff slipped the bill under the door. How interesting that no one was on staff to bring the towels, but they sure had someone to send the bill!
Lastly, we reserved the room under our platinum membership and were supposed to received free gifts, usually a basket with fruit and cookies and a bottled water. Neither room received those.
After returning home I contacted the general manager, and requested the second night from each room be refunded. He agreed and promplty issued a refund. Because of his willingness to refund part of the cost for the stay and sincere appologies for this experience, I would consider staying there again, if I were to return to the area. I was told that this is not typical of the hotel. More than likely whoever was on housekeeping/laundery duty that day is going to be repremanded if not released from services, so this will probably not happen again.
The rooms are attractive and nicely layed out with duplex style bedrooms and baths upstairs and more private bedroom and bath downstairs. Aside from the housekeeping issues the second day it was a comfortable stay. Breakfast was elegantly layed out and all in attendence were satisfied with the selection and quality of the food.
