Between the location in Wilmington and this one, I chose Newark because it provided breakfast, so that was a definite plus. We had a fairly late check in, which went smoothly and the front desk person was friendly. However, when we got to the room, we discovered that the tv was not functioning properly. As we had to leave to go somewhere almost immediately, we didn't address this until we got back, a few hours later. At that point the night auditor had come on duty and although at times he seemed a little reluctant, he did do everything he could to help when we reported the problem.
I asked if we could move rooms and try another one and he was able to switch us. He was very patient while I went back and forth and tried the tv in the second room (which worked fine) and overall did what he could to help us with the problem.
Both rooms were clean and well kept. The one consistent complaint I usually have is that there aren't enough towels provided, but this is usually alleviated by asking for more.
I've been happy with Red Roof Inns overall recently and despite this issue, this one is no exception. I would stay there again.
- Also Known As:
- Howard Johnson Inn And Suites And Conference Center
- Howard Johnson Inn & Hotel
- Howard Johnson Inn & Hotel Newark
- Howard Johnson Hotel Newark
- Howard Johnson Newark
- Newark Howard Johnson
- Official Description (provided by the hotel):
- Red Roof Inn & Suites Newark - University welcomes you to our pet friendly, family friendly hotel. We are located off of I-95 which offers easy access to shopping, dining and entertainment, as well as quick access to the university of Delaware. We are close to many corporate areas, state parks, and the Wilmington Riverfront. Scenic Lancaster, PA is just minutes away! This Red Roof Inn offers free WiFi, a seasonal outdoor pool, business center and guest marketplace. One well-behaved family pet per room is welcome. ... more less
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