I have stayed in enough Country Inn & Suites that I never even bother to check Trip Advisor for reviews. This chain has always been consistent. My son and I are on a Labor Day weekend road trip to visit Citizens Bank Park (Phils vs Giants), Nationals Park (Nats vs Marlins), & Camden Yards (Os vs Rangers). I decided to book a hotel using points and this one was the "best" option for us in terms of it being on the way to DC.
Since the GM reads these reviews and comments (very commendable) I don't think there is much he can do about this, but I cannot believe that I am the only one who has this complaint.
Because of what happened I will have to check on all CI&S going forward.
As usual the lobby and staff were friendly. While being checked in another guest called the front desk complaining of "loud" guests in the room next door. She explained to the guest that she will call the other guests, but to please understand that the wall are paper thin. She apologies many times to the guest and handled it perfectly.
Jokingly I said, dont put me next to that room either.
She told me should would do her best to find a good room, but again the walls are paper thin.
I want to give credit to the front desk agent because she knows the situation, has to deal with it on a nightly bases I bet, but still does her best to pacify her guests.
Well as luck would have it, we did end up getting neighbors, which included a young baby, who cried all night long.
Even if there wasnt a baby in the room, we could hear EVERYTHING, and I am assuming they could hear us. When I say paper thin, I am talking rice paper thin. At one point I think the baby had the hiccups.
Knowing there was nothing that could be done, and priding ourselves on being sound sleeps, we did the best we could.
This is a very serious problem that needs to be addressed by the owners/management. If I was paying for my room I would have demanded a refund but since it was free (points) and I couldnt imagine there was a better room in the house we dealt with it.
Thanks to Trip Advisor I might be able to save someone from a sleepless night.
There are plenty of hotels right next to this one ranging from Extened Stay to Hilton Garden Inn and so on....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.