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“Always my first choice!” 5 of 5 stars
Review of Red Roof PLUS+ Wilmington

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Red Roof PLUS+ Wilmington
2.0 of 5 Hotel   |   415 Stanton Christiana Road, Newark, DE 19713   |  
Hotel amenities
Ranked #12 of 23 Hotels in Newark
Certificate of Excellence 2014
1 review
1 helpful vote 1 helpful vote
“Always my first choice!”
5 of 5 stars Reviewed May 21, 2013

Cheryl at the front desk is amazing! Very helpful, caring and personable! And rooms are always very clean, beds are comfy, and I love that they are very modern. Feels homey! Great place to stay, and will always recommend the red roof to all my family and friends.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjaman C, General Manager at Red Roof PLUS+ Wilmington, responded to this review, May 27, 2013
Dear dimattia,
Thank you very much for your kinds words about our Hotel. Our entire group of associates work extremely hard to create, as you put it, a "clean, comfy and homey" experience for all our guests. Cheryl continues to be the face of the morning front desk; she works so hard to ensure that all of "her" guests have to best stay possible and we all are very proud to work with her. Thank you again for taking the time to share a few of your thoughts with us, I hope the next time you are in the area you will choose to stay with us! Sincerely, Bill Ashenfelder
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182 reviews from our community

Traveler rating
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    55
    30
    13
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
1 review
4 of 5 stars Reviewed May 18, 2013

After a horrible road trip,and trying to find a place to rest late night, it was nice to have a friendly face to welcome us. Front desk was very pleasant and helpful location is a little tricky but felt safe. I definitely would stay again if needed. Two thumbs up!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjaman C, General Manager at Red Roof PLUS+ Wilmington, responded to this review, May 27, 2013
Dear roccslarr,
Thank you so much for giving us "Two thumbs up", the entire staff here works very hard to provide our guests with a memorable experience. It continues to be great here that you were welcomed by a pleasant, friendly face and you felt safe. I truly hope that the next time you are in the area you will stay with us again! Sincerly, Bill Ashenfelder
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Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 16, 2013

Best red roof inn stay yet just remodeled its excellent how much they have updated and redone everything so clean great staff!!!!!!! Helpful and clean house keepers price is a value and cheaper rates are available for longer stay walk to chilies restaurant Delaware park Christiana mall with tax free shopping are both short drive or bus ride also close to hospital I stay here every time iam in town on business allows pets is 100 percent smoke free redi card gives you points for your stay great!!!!!!!! Will stay again

Room Tip: They have coupons in travel guides located in rest areas off 95 making price even cheaper also if yo...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjaman C, General Manager at Red Roof PLUS+ Wilmington, responded to this review, May 27, 2013
Dear Greg1980,
Thank you so much for your kind words for our "great staff", they all work very hard to keep the property "shiny and new looking”. Red Roof as a whole prides itself on clean rooms, great service and convenient locations which all add up to providing a great overall value to our guests. I am glad to hear that you are a part of our Redicard program which seems to be the most comprehensive rewards program in the entire hotel industry. Thanks again for your feedback, we all greatly appreciate it! Sincerely, Bill Ashenfelder
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 11, 2013

I have stayed here on numerous occasions without incident until this last visit. I stayed in Room 313 and woke up with bedbug bites on my upper torso. I spoke with the manager who quite reluctantly placed me in another room. Once again, I woke up with bedbug bites on my face, neck and shoulders. At that point I decided to check out which was earlier than I had planned. The manager reluctantly offered to to return my money to my credit card for the last evening. The money was not readily available because it takes 7-10 days to process. This created more issues as I was traveling on a budget Their Guest Relations Department was of no assistance whatsoever. I was repeatedly told that they had no authority to make decisions about any form of relief and that I would need to wait until a report was completed.

At this writing, I am staying at another hotel and hope that their creatures are not traveling with me. This location has a bedbug infestation and the management will most likely continue to rent out the rooms to unwitting travelers. I will see them in court.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjaman C, General Manager at Red Roof PLUS+ Wilmington, responded to this review, May 14, 2013
Dear WWXXI, I apologize for your experience at our inn and I want to assure you our guests comfort is our top priority. After this matter was brought to our attention we had a third party vendor inspect both rooms and no activity was found within either room to cause any concern that the room was not ready to provide the best in comfort four our guests. I hope you will give us another opportunity to not only meed but exceed your expectations the next time you are in town.
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Newark, Delaware
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2013

I am truly surprised at the renovations done to this property. 100% smoke free, pet friendly. The rooms were clean and modern décor. Cheryl, Guest service Rep, checked us in, very sweet and professional. Lobby is beautiful, provide coffee and tea 24 hrs. a day. The maintenance and housekeeping departments are attentive to detail, and so pleasant with the guests, Any requests made are tended to immediately. I truly enjoyed this stay. Even so close to highway, it was very quiet and peaceful. Again, Cheryl makes you feel at home as the first point of contact when you arrive.

Room Tip: First floor back side, by room 120 area.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjaman C, General Manager at Red Roof PLUS+ Wilmington, responded to this review, May 27, 2013
Dear Jennifer B,
Thank you so much for the kind words about Cheryl and all of our other department associates. Each associate takes personal pride in the job they do and they all are constantly focused on our property’s condition; they always seem to have our guests’ best interest in mind as well. We are all extremely pleased to be working with Cheryl and it's hard to believe that she is now entering her 21st Year at this property; she is truly an exceptional associate! Thank you again for taking the time to give us your feedback and I hope you will come back and stay with us again very soon. Sincerely, Bill Ashenfelder
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Laurel
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2013

I have stayed at this hotel many many times as it is convenient to Delaware Park. The staff is very friendly and always accomodating. Recently, fully, renovated rooms make it that much nicer. An easy walk to two restaurants for a quick bite as well. I have read reviews on people with "smoke free" issues but as yet to have one. The hotel is a little off the beaten path but this provides less traffic noise. I have never heard of or seen any issues with the neighborhood.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjaman C, General Manager at Red Roof PLUS+ Wilmington, responded to this review, May 27, 2013
Dear Deproc,
Thank you very much for the kind words about our hotel. All the folks that work here take a tremendous amount of pride in the condition of the rooms, the building and our grounds so it’s always nice to hear such positive feedback like yours! I am also glad you found the 2 restaurants within walking distance to be convenient as well as our proximity to Delaware Park. We all hope to see you again real soon! Thanks again, Sincerely, Bill Ashenfelder
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Kent, Ohio
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed April 16, 2013

If you are a non-smoker you cannot stay here. That's it. I checked in around 8 pm after a long day training jiu-jitsu. I just wanted to get the key and get to sleep. So I get to the room and the smell of smoke hit me the minute I opened the door. Call down to reception, get another key, this room has no smell of smoke but the a/c unit was clanking. The rooms are small enough that a clanking a/c unit would keep you up for sure. Get another key, by this time I am just exhausted and fed up, and the smell of smoke was less than the first but still noticeable. I took the room just because I was too tired to deal with it but I couldn't sleep all night because of it. I think I drifted off from about 4:30 to 6 am. So I saved money compared to the Comfort Inn but I spent 70 bucks to not sleep. The reception person, Dawn, was super sweet and apologetic, but the bottom line is, if you are going to have a non-smoking policy, you need to enforce it. Put in smoke sensors, do something. Otherwise all that money for renovation was wasted. Btw there were cigarette burns on the blanket and bedspread. When I got home I went to put on my pj's and the smell of smoke mixed with Febreze was overpowering and nauseating. I should have slept in my car.

Room Tip: Don't stay here but if you must, MAYBE the "Superior rooms" might not have such a smok...
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  • Stayed April 2013, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjaman C, General Manager at Red Roof PLUS+ Wilmington, responded to this review, May 27, 2013
Dear Deborah M,
I am so sorry you experienced some difficulty during your stay. Our housekeeping and maintenance folks work very hard trying to neutralize all odors in our rooms and make sure that all aspects of the room are in good working order. I am very pleased that you found Dawn to be super sweet; she is certainly one of our many valued associates. I hope that you will give us another try the next time you are in town and please stop by the desk and ask for me. Take care, Bill Ashenfelder
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof PLUS+ Wilmington

Address: 415 Stanton Christiana Road, Newark, DE 19713
Location: United States > Delaware > Newark
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Newark
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof PLUS+ Wilmington 2*
Number of rooms: 119
Official Description (provided by the hotel):
Thanks for checking us out! We are located Near Wilmington, in Newark, Delaware. We are Newly renovated in 2012! We are a family friendly facility & we welcome / accept travelers with pets! We are just around the corner from the Casino at Delaware Park and Christiana Hospital. We cater to local Pet shows and the Dover NASCAR races. We hope you will consider us for your travel needs, and we all look forward to seeing you soon! - Ben Cummins, General Manager of Red Roof 10190 ... more   less 
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Also Known As:
Red Roof Inn Wilmington Hotel Newark
Red Roof Inn Newark
Newark Red Roof Inn

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