Stayed here for a lacrosse tournament. I called on advance to ask for an email confirmation of my stay and was told it was sent. When the email did not go through I called the hotel to see if it could be sent again and I got such an attitude that the person had to do it. When I arrived the next day to check in that same disappointing service continued. Frieda was downright unfriendly! We were early and informed we could not check in at the time. Since we had a few hours before the games started I asked if she would know if the room would be available within a few hours... Her response..."how am I to know!". We wanted to leave but had no choice. When we arrived that evening there were no towels for the pool. We were asked to use room towels. It appeared nobody wanted to assist in getting towels and when they finally arrived to the front desk the woman literally cursed us under her breath!! I have stayed at many, many hotels in my lifetime and have NEVER experienced such poor customer service. Next year we will stay at the Sheraton down the road.
- Also Known As:
- New Castle Clarion
- Official Description (provided by the hotel):
- Step into a gracious world of Southern Hospitality, with an ideal blend of modern elegance and classic charm. All rooms offer LCD HD TV's, Microwave, refrigerator, Coffee Maker, Hair Dryer, Iron & Board, MP3 Clock/Radio. Augusta Grille Restaurant and Lounge on premise,. Meeting and Ballroom space. ... more less
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