My family and I stayed at the motel in 10/2012. Total of 4 rooms were used. Non smoking rooms were requested, all rooms smelled of smoke.The carpets in all the rooms were horrendous; filthy, stained and ripped. Linens for the beds and baths were old, thin, and worn out. No signs in office offering AAA, AARP, or repeat customer discounts, BUT discounts were available if you knew enough to ask at time of check-in. If discounts were requested at end of stay-staff refused to adjust the rate. Walls in room are thin, we could hear a TV clearly from the ajoining room. AC unit did not work. Staff refused to print an air line boarding pass for my 79 year old mother. There is no PC available for guests. Quality of rooms is terrible, office staff lack hospitality.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I would like to take a quick moment to say first that I am sorry to hear about you last stay with us. We are a 100% non smoking property, but unfortunately people do not always abided by that. We do all we can after someone has smoked in a room to remove the odor, however tobacco is a very strong and lingering smell that is very difficult to remove completely.
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This being said, we do pride ourselves for being a clean hotel. We do regularly commercially clean the carpets of the hotel as well as shampoo the carpets on a rotating basis with our own in house machine. While we are not the plushest hotel out there, we never claimed to be. As far as discounts offered at the desk, we are not in the habit of asking guests what discounts they have. We do offer AAA and AARP discounts as a courtesy to those who are members. As with all hotels in the industry we set our rates and set discounts accordingly, we are after all a business. You also said in your complaint that we do not have a lobby computer. This is true, but we never said we did. We offer Free Wi-Fi to all of our guests.
While we do wish our entire guest to come back, I would also ask that people make sure they look at the motel at which they choose. We are who we are, and that is a clean and affordable alternative to the much higher priced hotels at the beach. We offer great service with clean rooms at a great price and what we believe is the best value around. I am sorry that you did not like the motel but it seems from your letter that we were not what you were looking for.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.