We have been to the downtown Lewes Touch of Italy several times. Each time has been great. It does take a while to get your order, but I've found the customer service at this location to be friendly and helpful. Their cheeses and deli meats are far superior to any other in downstate Delaware. That being said, we decided to try the new location on Route 1. Without a doubt, I will not return. The host was arrogant and obviously not skilled in handling the demands of a restaurant filled with diners. (This is where we should have left.) Instead of simply telling us that the wait for a table might be 10, 15 or even 30 minutes so we could decide if we should go elsewhere, he said he didn't know. After waiting 30 minutes he told us he could seat us, but he didn't want to over tax his waitstaff because they had several other tables. Seriously? There were TWO of us. So basically, if he sat us, we couldn't get waited on right away. Okay. We sat. The server came over fairly quickly and was very personable. We ordered drinks. They didn't have the single malt scotch we wanted, so we ordered a bottle of wine. They didn't have the wine we ordered, so we made another selection. We ordered the special appetizer which was a plate of calamari. We got a plate of bread and our wine. At this point, we have been here about 1.5 hours. We have not gotten our appetizer yet. Let alone our dinner. Appetizer comes after letting server know it had not arrived. It was only okay, nothing special. I ordered the Pizza Focaccia. The menu compares this item to the Focaccia Robiola served at Da Ciro in NYC. It is not even close. The "flatbread" was more like two soggy waffles, which tells me it sat for a long time before making it to the table. My companion ordered a pasta dish that was tasty. However, this was a three hour dinner that was not worth the money we spent. I do not recommend you waste your time with this location. Maybe it is because they opened recently, maybe it is because their other locations are smaller and therefore easier to accommodate - I don't know. The mood was probably colored by the attitude of the host who, as we were leaving, was walking around with a fistful of cash instead of thanking the diners for coming in. I feel sorry for our server who was frustrated with the kitchen and the obviously inexperienced management.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.