We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very poor customer service” 2 of 5 stars
Review of Touch of Italy

Touch of Italy
101 2nd Street, Lewes, DE 19958
+1 302-703-3090
Website
Menu
Improve this listing
Ranked #1 of 79 Restaurants in Lewes
Certificate of Excellence 2014
Price range: $9 - $20
Cuisines: Italian, Pizza & Pasta, Delicatessen
More restaurant details
Restaurant details
Dining options: Lunch, Late Night
Description: Touch of Italy was born out of two Italian family traditions that trace back to the late 1800's. These two families trace their roots to the beautiful Marche and Abruzzo regions in Central Italy, where one can find rich cultural traditions and recipes passed down from generation to generation. Touch of Italy first opened in the fall of 2010 in Lewes, Delaware and proudly runs five locations in Ocean City, Lewes and Rehoboth Beach, serving fresh items like handmade mozzarella cheese, pasta, pizza, cookies and crispy bread, as well as high quality imported items from Italy. Touch of Italy is proud to bring the Italian tradition to costal Delaware and Maryland, and pay tribute to our ancestors, who imparted to us a love of food and family.
Delaware
Top Contributor
51 reviews 51 reviews
36 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Very poor customer service”
2 of 5 stars Reviewed July 14, 2013

I will start by saying this place offers high quality, Italian food. That is the only positive thing I can say about this establishment. The lack of focus on customer service should be an embarrassment to the stores owner. Employees in this store are more concerned with standing around and counting their tips than listening to what customers are ordering. On a recent trip, all of the sandwiches were made incorrectly. It also took them 25 minutes to make 4 sandwiches. When I flagged thus to the manager I was told that I needed to be patient because they had new hires that we're still being trained. It doesn't seem like this should be my problem to deal with. Luckily there are so many other better spits to visit for a lunch.

  • Visited July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

314 reviews from our community

Visitor rating
    211
    72
    16
    11
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Clifton, New Jersey
Top Contributor
69 reviews 69 reviews
43 restaurant reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
“Great Italian Food in Lewes!”
5 of 5 stars Reviewed July 9, 2013

On a recent trip to Lewes, DE we stopped in a Taste of Italy one evening. It's a small restaurant - salumeria on the corner of a main street in Lewes. The restaurant side was very small and very crowded; the salumeria side was also very small and crowded. We left because it was obvious there would be a huge wait. However, it was obvious everyone was having a great time, the dinners looked delicious, and the cheeses and salami hanging up looked even better.

If you are a New Yorker, this is the place to go. It's hard to believe you can find some authentic real Italian food outside the tri-state area. We returned the following night and were lucky enough to get a small table right away. Although the waitstaff had to squeeze around our table and the refrigerator cabinet, it was well worth it for us.

Terrific Italian food, great wine, and even better cannoli for desert. I hesitated to write this because it means more people may go - making it even more crowded! Time to open a larger, dedicated restaurant - and expand the salumeria.

  • Visited June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicott City, Maryland
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A true restaurant”
5 of 5 stars Reviewed July 8, 2013

Many restaurants in touristic locations feel engineered only to cater to tourists, but this was a spot where you can feel that the food is front and center in importance. At the entrance, you first see the Little Italy style deli counter filled with olives, salads, and desserts, with cured meats like sopressata hanging from racks above it. Across from the deli counter is a crush of little tables. It was pretty loud in there with all the tables filled, and it seemed a little weird to have tables mixed in with Italian items for sale, rather chaotic. The thin crusted pizza was excellent, however, and made up for lack of decor. We had the sausage with broccoli rabe and smoked mozzarella and the flavros were a fantastic combination.

  • Visited July 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baltimore
Senior Contributor
21 reviews 21 reviews
15 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
“The BEST sandwiches EVER”
5 of 5 stars Reviewed July 8, 2013

We went here for lunch almost everyday. You can eat the sandwich over 2 meals and they are just so freaking good. No where to sit and eat inside but you can find a bench outside. Their meats and cheeses are awesome and we also tried their desserts. You should definitely check this place out, soo much better than the crap sandwiches you find on the boardwalk.

Visited July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Senior Contributor
45 reviews 45 reviews
22 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
“Authentic and excellent”
5 of 5 stars Reviewed July 7, 2013

The town of Lewes finally has an authentic restaurant which is consistently great. The arugula pizza was awesome and the little Italy feel a pleasant atmosphere. All of the dishes being served around us looked amazing. We enjoyed the prosciutto, artichoke, and mushroom pizza and the arugula and prosciutto pizza.

  • Visited July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Touch of Italy also viewed

 

Been to Touch of Italy? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Touch of Italy, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.