I will start by saying this place offers high quality, Italian food. That is the only positive thing I can say about this establishment. The lack of focus on customer service should be an embarrassment to the stores owner. Employees in this store are more concerned with standing around and counting their tips than listening to what customers are ordering. On a recent trip, all of the sandwiches were made incorrectly. It also took them 25 minutes to make 4 sandwiches. When I flagged thus to the manager I was told that I needed to be patient because they had new hires that we're still being trained. It doesn't seem like this should be my problem to deal with. Luckily there are so many other better spits to visit for a lunch.
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