We had reserved Sheraton's Hall in Dover DE for our wedding 4 months prior to wedding date. However the service we received was horrible, their sales people (Janet) gave us false promises, that we could use the hall until 2, while just before 2 they turned off the lights on our guests, they were supposed to give us the hall way to take pictures of our wedding, without notice they had held another function there we could not use that, we were promised to be able to use the projectors, they just simply denied all of that when the wedding started. That nights manager Lynn told us we can use the projector but we have to pay them extra 350 per project for two projector, while Janet had the cost of those included in the rental cost of the place. While we asked Lynn to call Janet she said she did and Janet said, Lynn never called her.
On top of all that they had switched their flower vases, and since we wanted to have those vases be used in our wedding, they did not even had the courtesy to let us know to change the arrangements. We had to pay extra to florist to actually accommodate that, pay DJ extra to start because we had several things set up with projector we could not even use.
Besides all of this they charged us extra for the beverages they never served, and while I questioned them they said they will refund that amount, and since we have not heard from them.
On top of all this, they Over charged my credit card SEVERAL times, some charges they were not even sure why they were there, I had to call my credit card company to Block them from using it. My credit card was denied several places because they had put on hold over 5K of my credit balance.
They made me a contract to sign, while on the side they promised things I requested will be given to us on the wedding night which they very bluntly denied on wedding night.
Well the list goes on and on and on ...
- Also Known As:
- Sheraton Dover
- Dover Sheraton
- Official Description (provided by the hotel):
- Share memories to last a lifetime at Sheraton Dover Hotel, conveniently located in the center of Delaware just minutes from Dover Downs Slots & Raceway. ... more less
- Reservation Options:
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