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“Great Overnight Stay” 5 of 5 stars
Review of Holiday Inn Express Dover

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Holiday Inn Express Dover
2.5 of 5 Hotel   |   1780 North DuPont Highway, Dover, DE 19901   |  
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Ranked #8 of 20 Hotels in Dover
Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Great Overnight Stay”
5 of 5 stars Reviewed May 7, 2014

All I wanted was a nice, clean room that was affordable and accessible for my visit with family. We got a very nice room, comfy bed and some of the best customer service ever. Clearly management takes the time to make sure everyone is happy and taken care of.

When we checked in, the front desk girl was probably one of the nicest ever. I will totally stay here again next time I go home to visit my family.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    40
    45
    15
    2
    2
See reviews for
28
26
5
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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English first
Vermont
Top Contributor
64 reviews 64 reviews
26 hotel reviews
Reviews in 50 cities Reviews in 50 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 22, 2014

We have had good experiences with H.I. Express hotels, so in spite of some TA reviews, we booked a night here on a road trip. The facility was perfectly fine, although the bathroom could have used a bit of work around the tub - nothing awful, just not as spiffy as our last few stays.

The common areas were very nice, breakfast good, adequate, and included. For us, it was good value, a good stay, and on our travel route.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairless Hills, PA
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 7, 2014

My Husband and I stayed here for a weekend in March 2014. We got a good rate from Citi Credit Card. Unfortunately, the hotel needs to be updated. Not sure what the building was before, but it seemed like it still needs a lot of work. No vent system in bathroom, water pressure very low and blow dryer barely worked. 2 small waste cans in room. Wi-Fi was soooo bad as well as the TV channel selections (no guide and HBO stations sometimes). The mini refrigerator was incased in a wooden structure that would not close all the way. Maid could have cleaned the room a little better. No vacuum was run and nothing was wiped down. Bed was just made and towels and toilet paper were replenished. Worst part of all was that we were next to the elevator and could hear it go up and down every time it was used!! Best part of the stay was having the breakfast included in our package, but you had to get there between 6:30 AM & 9:30 AM. Seems a little early!!!! Not the worst stay we have had but not one of the best.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dover, responded to this review, April 22, 2014
Dear soapby,

Thank you for staying with us and leaving such a detailed review. I am glad you liked our convenient location. However, I am sorry you found some aspects of our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia,Pa
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 24, 2014 via mobile

Rooms are pretty clean. The bathroom fixtures could use a good cleaning. Nothing special. We only stayed one night. Typical Holiday Inn breakfast. Staff was fine. Not overly friendly but nice. It's located right off the highway easy to find.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dover, responded to this review, April 10, 2014
Dear Kat333,

Thank you for taking the time to write your review following your recent stay. We are delighted to read you found our location convenient. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your valuable comments and we will use these to monitor and improve the quality of product and service we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Maryland
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 17, 2014

Great Customer Service! The clerk at the counter offered us late check out since we were a member of IHG. The room was clean, comfortable bed, great breakfast. we had forgotten our wine opener and the night clerk had found one for us! Great Staff Great Stay! Would stay here again!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 18, 2013

Stayed two nights and was very pleased with the rooms, pillows are great, very quite and the breakfest is the best..Will stay again. The only negative I would say is that the elevator was freezing cold.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 28, 2013

We stayed here on our way to NYC for the weekend. Nice upgrade to suite - surprised by the nice decor throughout. Only down side was our nicely refurbished room still had the same old jacuzzi - it showed its age. Neither of us slept very well but it may have been the nerves knowing we had to get up early in order to catch a train to NYC. The staff was wonderful and helpful and the morning buffet tasty. I would stay here again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dover

Address: 1780 North DuPont Highway, Dover, DE 19901
Phone Number:
Location: United States > Delaware > Dover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 20 Hotels in Dover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Dover 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Dover is conveniently located just minutes from Dover Downs slots and race track, Dover AFB, Delaware State University, Wesley College, and all state government offices. Hotel features include a complimentary hot deluxe breakfast, free high-speed Internet, fitness room, business facilities, and meeting room space. Visit Dover, DE and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Dover Hotel Dover
Holiday Inn Dover

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