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“Average” 3 of 5 stars
Review of Holiday Inn Express Dover

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Holiday Inn Express Dover
2.5 of 5 Hotel   |   1780 North DuPont Highway, Dover, DE 19901   |  
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Ranked #5 of 20 Hotels in Dover
Certificate of Excellence 2014
Philadelphia,Pa
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 37 cities Reviews in 37 cities
29 helpful votes 29 helpful votes
“Average”
3 of 5 stars Reviewed March 24, 2014

Rooms are pretty clean. The bathroom fixtures could use a good cleaning. Nothing special. We only stayed one night. Typical Holiday Inn breakfast. Staff was fine. Not overly friendly but nice. It's located right off the highway easy to find.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dover, responded to this review, April 10, 2014
Dear Kat333,

Thank you for taking the time to write your review following your recent stay. We are delighted to read you found our location convenient. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note of your valuable comments and we will use these to monitor and improve the quality of product and service we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    47
    47
    15
    2
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
Columbia, Maryland
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 17, 2014

Great Customer Service! The clerk at the counter offered us late check out since we were a member of IHG. The room was clean, comfortable bed, great breakfast. we had forgotten our wine opener and the night clerk had found one for us! Great Staff Great Stay! Would stay here again!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 18, 2013

Stayed two nights and was very pleased with the rooms, pillows are great, very quite and the breakfest is the best..Will stay again. The only negative I would say is that the elevator was freezing cold.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 28, 2013

We stayed here on our way to NYC for the weekend. Nice upgrade to suite - surprised by the nice decor throughout. Only down side was our nicely refurbished room still had the same old jacuzzi - it showed its age. Neither of us slept very well but it may have been the nerves knowing we had to get up early in order to catch a train to NYC. The staff was wonderful and helpful and the morning buffet tasty. I would stay here again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
69 reviews 69 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 21, 2013

We were very tired after a long day of travel and were happy with our accommodations. The property is located very close to several restaurant choices. The breakfast was excellent and the choices were varied. Would recommend to others.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington DE
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 15, 2013 via mobile

Stayed one night, Saturday Oct. 12, while attending college homecoming. Nice clean room, comfortable queen size beds, free WiFi, with a very impressive breakfast included!!! Will definitely stay at HIE again!!!! :-)

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia,Pennsylvania
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 10, 2013

Remarried same woman after 25yrs (and I truly say that respectfully) and brang her here as part of our 1st anniversary (2 hotels & 2 casinos this wknd - light gambler). We were upgraded to executive rm. Didn't expect much but we were completely surprised. She definitely made use of the jacuzzi. Very nice room! Very close to Dover Downs casino. I'm not a gambler but loved the buffet. The executive chef even looked out for my wife on a dessert take out - ssshhh. Didn't know there was a racetrack attached to it so will definitely be back to experience that. Plus I needed parts for my car and it had to be from the dealer. And guess who was there - tax free! Great staff!
Couldn't give 5*'s b/c the internet system is so bad its pathetic! The internet co. that they deal w/ can either be rude/just can't be reached through their phone system. When trying to call the outside system somehow it ends up calling 911 & having the Dover police show up at ur room. So no internet & the police showing up a matter of mins after checking in. As I explained this to the mgr & 1 of the staff the following day, the staff member matched my words word for word when I explained the police part so apparently this is a recurring problem that continues to exist.
I was compensated partially for the room rate but as a longtime Platinum member I felt that it warranted a full refund b/c of the infractions. This was not only a wedding ann. but business as well (ex:car parts).

Room Tip: Great if no need for internet.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dover

Address: 1780 North DuPont Highway, Dover, DE 19901
Phone Number:
Location: United States > Delaware > Dover
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Dover
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Dover 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Dover is conveniently located just minutes from Dover Downs slots and race track, Dover AFB, Delaware State University, Wesley College, and all state government offices. Hotel features include a complimentary hot deluxe breakfast, free high-speed Internet, fitness room, business facilities, and meeting room space. Visit Dover, DE and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Dover Hotel Dover
Holiday Inn Dover

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