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Mainstay Suites Dover: Traveler Reviews

2.5 of 5
201 Stover Blvd, Hwy 113 & Puncheon Run, Dover, DE 19901
Hotel amenities
Mainstay Suites Dover
Ranked #5 of 20 hotels in Dover
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46 reviews from our community

    Trip type
Traveler rating
    28
    9
    4
    2
    3
Date Rating
1 review
“I had a great stay, rooms and staff were very clean and helpful.”
5 of 5 stars Reviewed February 23, 2013 via mobile

My stay was almost 6 weeks, they took care of all my needs during that time .Would recommend mainstay too anyone.
I'm away from home alot and it's hard to find a place that makes you feel like you are at home. From housekeeping too the front desk and management make sure your comfortable.
Thanks Mainstay
D. Power

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Cali198 about Mainstay Suites Dover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review
February 25, 2013
Thank you so very much for your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Overall a dissapointment.”
2 of 5 stars Reviewed January 27, 2013 via mobile

We stayed a night and that was enough.we had to wait 1 hour to check in the hotel was sold out the night before but why they did not clean the rooms.for people with reservations I dont know. The room was the tinest I have ever stayed in.there was a connecting door and therevwss no sound proofing at all . I will not stsy here again.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask bataviao2 about Mainstay Suites Dover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review
February 25, 2013
I apologize that your stay was an unpleasant one. Our check-in time is 3pm and the fact that your room wasn't ready at that time puzzles me. I apologize for the excessive noise as well, we do have a quiet policy that spans from 11pm to 8am.

Thank you for your comments and in the future please allow us the opportunity to accomodate your logding needs again to make it right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
66 helpful votes 66 helpful votes
“Perfect Except the Pool”
4 of 5 stars Reviewed January 22, 2013

The rooms were clean and in excellent condition. I found no major fault with anything except that the indoor pool isn't heated, nor is the pool room. The bedding could've been a bit nicer. If you have reason to be in Dover and aren't set on swimming during your trip, you could do a lot worse.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
Ask BrankmarBakardan about Mainstay Suites Dover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review
February 25, 2013
I do apologize that the indoor pool and pool room wasn't heated during your stay with us. We have since replaced the heating unit in the pool area. I also want you to know that we are in the process of updating the bedding in all of our suites, this will be completed by May.

Thank you for your feedback on these issues. It tells us what we are doing right, what we are doing wrong, and how we can improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Extended Stay friendly - I think not!”
2 of 5 stars Reviewed November 27, 2012

First they offer up a full kitchen but when you check in you find the rooms are cramped, no closet space and the kitchen is a microwave and 2 burner range top. So if you had needs for an oven, forget it. Provided dishes looked like they hadn't been washed. There was no table to eat at and the bed was less than a foot from the heating and ac unit that cycled on all night no matter what setting you had it on. It started off blowing cold air and then hot and it blew directly into your face all night. Staff was loud in the halls while they flirted with each other. On top of it the hotel must not care for their employees as there seems to be a lack of an employee break room so they eat in the customer lobby or at the front desk.

Also the minute you walk into the lobby you are greated with heavy cigarette smell and then a big chemical flowery smell of some cleaning agent. So yucky.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask StephP1901 about Mainstay Suites Dover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meadville, Pennsylvania
1 review
“Spacious but needed cleaned.”
3 of 5 stars Reviewed November 26, 2012

The room & bathroom were spacious. Easy to drive to all Dover & surrounding attractions. Pet friendly. The room needed a serious cleaning, all obvious surfaces were clean but the corners, cracks, and behind things were very dirty (dirt/dust/food crumbs).

Room Tip: It is pet friendly, so you hear occasional barking.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Mitch_FLSTC about Mainstay Suites Dover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mainstay Suites Dover

Address: 201 Stover Blvd, Hwy 113 & Puncheon Run, Dover, DE 19901
Region: United States > Delaware > Dover
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 20 hotels in Dover
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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