With so many other less expensive hotel choices less then 5 minutes away, it's tough to choose if you really want too or need too be 5 minutes from setting foot on your airplane flight or, take a 5 minute free shuttle from a differnt hotel. o the airport. The Sheraton is a beautiful Hotel no questions asked but, it's location comes with a high price. In addition to the high price;......the staff at the front desk the night of our stay was cold and unfriendly; they neglected to remind me to have my parking validated, they also told me there were NO suites in the hotel, but i know that isn't true, I've stayed in a suite at this hotel on another occasion; my free internet service did not work in the room, the technician the front desk sent to my room literally walked in.. did not say Hello, touched the internet cable from the wall for 3 seconds and said; Your Fine... good night; (eventually a phone call from to an internet support technician resolved the issue, the hotel provided us with the technicial support phone number and technicial support at no charge. The upper floor (floor 7) is gorgeous I will admit, however BEWARE, the decor of my room was great and the room was super clean but, the air conditioner compressor in my room made a racket. We hadn't even tried going to sleep at this point, had we, FORGET IT not with that compressor racket. According to the Security guard who helped us move our luggage at 11:30 PM from one room to another room, other guests have also complained about the compressor noises. Sadly, the room we moved into also had a compressor noise. however not as bad as the first room.
Still, for the price you pay, you wouldn't and shouldn't expect these types of problems. Problems at check out.. I'll bet a lot of guests have locked a room key in their room once or twice, I'm no exception; I was in a rush to make it too work on time after walking my co worker to the airport from the Hotel; I discovered I left my room key in my room, I needed a replacement key quickly.... only one problem.... NO ONE FROM the HOTEL'S STAFF was at the front desk. The only person there was the Security guard ( the same security guard who I HAD TO ASK to help us move all our luggage out of the room with the compressor problem the night before). I asked the Security Guard to please make me a replacement key, the guard said " I'm not authorized to do that" I then asked Where is the staff, he said they will be right, they went for coffee. Eventually one person from the staff showed up and made a new key for me. After check-out, I tried to exit the Hotels underground parking garage (5:40am) with a validated parking ticket the staff neglected to inform me about the night before, ( having a validated ticket saves you big money in the underground garage attached to the Hotel.) The problem was, there was NO ONE in the ticket booth to take my validated ticket, not a sole insight, the parking gate was closed, I sat idling in my car for several minutes or more wondering where is the Staff is at this hotel ? Eventually a maintenance worker showed up as baffled as I was that there was no attendant. The parking gate automatically lifted up after 3-6 minutes of idling. A parking attendant NEVER appeared. Like I said a beautiful Hotel but,the Hotel Staff was unfriendly, not helpful and treated you with an attitude of ' Take it or leave it...look how close you are to the airport Sir. ' Nice place but not for the money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We would like to thank you for your comments regarding your stay at the Sheraton Bradley Hotel.
We are pleased that you found our newly renovated guestrooms gorgeous. This was comforting to hear.
I do however apologize for the service that you received from our Staff Associates. We take this valued feedback exremely serious.
Our Parking Garage Staff arrives at 6:00am each morning. We do have a button to push at the garage exit which will notify the Front Desk that you would like to exit our parking garage.
Thank you again for your comments Jeff.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.