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“Understaffed I Wonder????” 3 of 5 stars
Review of Days Inn Windsor Locks at Bradley International Airport

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Days Inn Windsor Locks at Bradley International Airport
2.5 of 5 Hotel   |   185 Ella Grasso Turnpike, Windsor Locks, CT 06096   |  
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Ranked #8 of 14 Hotels in Windsor Locks
GreenLeadersPlatinum level
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Understaffed I Wonder????”
3 of 5 stars Reviewed August 15, 2011

Ok...in all fairness, this is no resort or grand escape but rather a place to rest your head before you fly out early in the morning from the airport, or in my case after a fun filled day at Six Flags New England with three kids. So here it goes:

Room: Clean, but dated. Smelled like old smoke though there was no smoking allowed in the hotel and the smell was only noticeable for the first five minutes. There was a nice flat screen TV, but a dozen of the channels were fuzzy. Spacious enough for two adults and three kids. Definitely liked that the sink was OUTSIDE of the bathroom.

Bed: UNCOMFORTABLE. My boyfriend and I are used a king so sleeping in anything else is always an adjustment but this was just downright uncomfortable! We chose to stay in a room with two double beds and requested a cot in order to fit all of us...if we ever stay here again we will splurge for two rooms. Needless to say we spent half the night trying to crawl out of the valley that formed in the center of the bed and the other half making sure not to fall of the edge. My oldest said the cot was okay, but when the person (who was also the shuttle driver) dropped off the cot they did not leave a blanket!

Which leads to my next point...SERVICE: Upon check in I requested a cot. The receptionist said that as soon as the shuttle driver returned she would send him/her up with the cot. When we got back from dinner (8:30pm) the cot was there but with no blanket. I called down to request one be brought up (I should have just went down to get it myself). 45mins later there was no blanket but we were all in bed exhausted from our day. The phone rang around 10 asking if we still needed a blanket. My half conscious mind replied "forget it"...two sheets would have to do. I also thought it was peculiar that the shuttle driver was also the cot deliverer among other things I'm sure. Hire more staff?

Overall: If you just need a place to crash after a day in Agawam or before an early morning flight...sure...why not. They do have complimentary continental breakfast which was great for us with the kids. But if you are expecting prompt service, and that possibility of a two star hotel going above the expectation...Think again!

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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374 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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English first
PNS
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 30, 2011

This is an airport hotel. Nothing too exciting. I will say the staff is very nice, the rooms are clean and comfortable, free WiFi, Airport shuttle transportation, and a few fast food restaurants within walking distance. The key thing is that the hotel is clean and comfortable! I would highly recommend this hotel for anyone staying the night with travel plans the next day... or for someone who may have been stuck due to unforeseen circumstances during their travels. Great Airport Hotel!

  • Stayed July 2011, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 18, 2011

I don't know where those pics on the website came from...maybe from future plans for renovations, but they are not what is currently in this hotel. The TV's are super old. The mattresses feel about 30 yrs old, along with the carpeting. I was in a room with one of those old metal wall heaters for an hour and a half in the freezing cold waiting for the room to heat up. The front desk clerk just knew I had the heater on the wrong setting. It only offered 3 settings "cool-fan-heat". When she finally came up to see she said "man, it's freezing in here". She got me a new room that only took an hour to heat up. The floors were not vacuumed, but I didn't bother moving to a new room. If two are bad, I'm sure the rest are also. I am a flight crew member also, and I absolutely hate staying in Bradley because of this hotel. The people are nice, but the hotel needs to be scrapped. I wish it looked like those pictures but it doesn't. Also, the fitness center consisted of 1 treadmill that would not power up. I woke up early for nothing.

  • Stayed January 2011, traveled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Waterboro, ME
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 9, 2011

I stayed at this place overnight (2/4) so we (16 of us Pampered Chef consultants) could get an early start to get to a Conference in Hartford. Although i am not a picky traveler, and i KNOW what to expect out of a Days Inn, there were a few beefs i had with this place.

1.) The airport shuttle driver evidently cant read, nearly hit him several times as he was leaving the hotel through the ENTRANCE.

2.) Front desk lady was on her cellphone while transacting a purchase with me. you would at least think she could hang up for five minutes.

3.) The morning continental breakfast is actually quite diverse and (eclectic including a belgian waffle station) but the only thing it didnt have was a stock of coffee. At 7am as we were all departing (16 of us) there was not a drop of (reg.) coffee to be found. although there was some decaf, it was cold. :(

4.) My room was the only one booked that had an IN-room coffee maker (once again, i know its a days inn, not the Ritz) But what a tease, the thing was busted...

Room for improvement for this hotel: reccomend assigned parking spots for the
"park and fly" people as the only remaining parking for us people staying in the hotel was about 5 minutes away from the front door. note to self: unload car, then park!

otherwise, good stock of soap, decent workspace, clean room... just wish that slab o mattress was more comfortable.. :-\

  • Stayed February 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwhitehead, General Manager at Days Inn Windsor Locks at Bradley International Airport, responded to this review, February 11, 2011
First and foremost, thank you for the opportunity to serve your group. Additionally, thank you for taking time from your busy day to comment on the areas that need improvement. After reading your review I attended to each of the areas you commented on, and our driver will no longer be using the incorrect exit, and I have reaffirmed to my staff that use of cellphones while on duty is prohibited.

I was most surprised to hear that there were rooms without coffee makers...I will make an inventory immediately, and I fully agree that this is unacceptable.

Lastly, the parking situation at the moment is a bit scattered due to the 2 feet of snow which seems to refuse to melt. We have cleared away as many spaces as possible for our guests but obviously the selection is still limited.
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Stratford, Connecticut
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed January 13, 2011

We stayed at this hotel while were stranded because of snow storm and a cancelled flight. We booked through expedia and paid about $80 a night. Turns out the rate at the hotel was $49??! Well it wasn't worth what we paid but maybe for $49 it would be worth it.

For starters, the place stunk like cigarettes so bad. We had a non-smoking room, but I feel like the smoking rooms were two doors down. The beds were uncomfortable and there were long pubic hairs on the wall of the shower. Gross Gross Gross. Also, the furniture in the room was beat up on the corners, the chair at the desk is about 6 inches below where it should be so forget about using the desk unless you want your elbows up to your ears and the internet is beyond slow.

Also, we thought because were stranded that a breakfast in the morning would be nice so we wouldn't have to go out in the snow. A bagel or english muffin was about all there was. There was a make your own waffle station, that was a little too much work for us in the morning, plus I really didnt want to eat anything there because of how bad it smelled.

Some things on the plus side... the rest of the room was pretty clean, convenient location, and thats about all. You could tell the staff in the morning were hard at work, I think its because they had a full house... but it definitely wasnt worth $80 a night.

Stayed January 2011, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwhitehead, General Manager at Days Inn Windsor Locks at Bradley International Airport, responded to this review, January 20, 2011
Thank you for your response. The Days Inn Bradley International offers both smoking and non-smoking rooms for our guests. The smoking rooms are sequestered away from the non-smoking, but sometimes guests choose to smoke where it is forbidden, despite the extra fees they will be charged as stated at the front desk. This is why there is occasionally a smoky odor in the hallways. My staff and I will continually work to correct this and other issues in order to provide the best lodging experience possible for our valued guests.
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A TripAdvisor Member
2 of 5 stars Reviewed December 28, 2010

my crew and I stayed at the days inn on 12/27/10. I fly for a airline so to say I see a lot of hotel is a understatement.... I am no hotel snob by any means but this was horrible. One of our female crew members a to change rooms 3 times over the coarse of an hour... No heater...broken lock ...dirty room. The staff had her waiting in the lobby whole they scrambled to find a good room. As for my room after a long day of flying in a blizzard last thing you want to walk into is a dirty shower...beds were poorly made...when I pulled back the covers I found holes all threw the blankets and sheets... The fixtures on the wall are either broken or about to fall off the wall.
I would not recommend you spending your money here staff is unfriendly and the hotel is a dump...

  • Stayed December 2010
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwhitehead, General Manager at Days Inn Windsor Locks at Bradley International Airport, responded to this review, January 13, 2011
On behalf of the staff and management of the Days Inn Bradley International, I apologize for what clearly seems to have been a less-than-stellar stay at our property. I will use your experience as a training exercise for current and future staff.
Moving forward, we welcome the opportunity to provide all of our guests the quality hotel experience the Days Inn Bradley International is known for.
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Germantown, Tennessee
Top Contributor
59 reviews 59 reviews
41 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 25, 2010

This hotel is very close to the airport and reasonably priced. The rooms were clean but are in need of updating. The staff was friemdly and quick to check us in. The breakfast was not th standard continental, but only a waffle maker and bagels. Not a bad stay but the hotel needs some improvements and they need a better selection for breakfast.

  • Stayed December 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Windsor Locks at Bradley International Airport

Address: 185 Ella Grasso Turnpike, Windsor Locks, CT 06096
Phone Number:
Location: United States > Connecticut > Windsor Locks
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Windsor Locks
#1 Green Hotel in Windsor Locks
#3 Business Hotel in Windsor Locks
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Days Inn Windsor Locks at Bradley International Airport 2.5*
Number of rooms: 100
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Also Known As:
Days Inn Windsor Locks At Bradley International Airport Hotel Windsor Locks
Windsor Locks Days Inn

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