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Reviewed November 8, 2015 via mobile

Overall great stay. Hotel was clean and staff accommodating. Bed was one of the more comfortable ones that we have had. Breakfast had lots of choices including eggs, a meat selection, make your own waffles and Continental breakfast type items. Only thing that was disappointing was that there was no outside space to sit outside. Would recommend.

Date of stay: November 2015
Trip type: Traveled with family
Thank Psuskiba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this reviewResponded November 9, 2015

Thank you for sharing your experience. We are thrilled that you enjoyed the hotel and that our staff made your stay memorable. We look forward to seeing you when you plans bring you back to the Windsor Locks area.

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Reviewed November 3, 2015

I found myself in Windsor Locks and needing a hotel to stay overnight in. The SpringHill Suites in Windsor Locks by Bradley International Airport was perfect. The room was well appointed, clean and very comfortable. The woman with the English Accent who checked me in was friendly and personable.

Date of stay: October 2015
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
Thank JohnyQuest64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this reviewResponded November 5, 2015

Thank you for writing this review, and I am so glad to see that you enjoyed your stay with us. The rooms are comfortable and spacious. I am also glad to see that you found our staff personable and friendly. They work very hard to make each guest feel comfortable and at home.

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Reviewed November 3, 2015

Hotel was clean, modern and the staff was top shelf. We had three rooms and each was excellent. The hotel shuttle took us to dinner and picked us up after. This was a great perk for us. We would go back to this hotel again if we were to go to the Big E in West Springfield, MA. For the price it was an excellent value. We were there in June 2015.

Room tip: Our three rooms were on the 3rd flr and quiet. Rooms were very spacious. Very quiet, considering it is across from the airport!
Date of stay: June 2015
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank 590virginiau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this reviewResponded November 4, 2015

Thank you for taking the time to write this review. We appreciate each and every one written, as it enables our staff to keep delivering excellent service. I am very glad you took the opportunity to use our shuttle to go to the restaurants, as the ones close by are excellent. We hope you come back and stay with us again soon!

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Reviewed October 1, 2015

Stayed here in August for my mother and step-father’s final memorial service. First night: lots of noise outside our room (doors slamming, loud voices, etc.). Around midnight the unmistakable smell of marijuana from the room next door… soon their smoke detector went off. We called the front desk to ask for another room and explained the situation. Was told that the guest in the next room has explained that they took a “very steamy” shower and it set off the alarm. No apologies. No offer to help move (now it was almost 12:30am). Went to get a card to move our luggage to the 3rd floor… I asked the person at the front desk who had supposedly gone to the offending room to turn off the alarm if he has smelled the marijuana – he replied, “I wasn’t trying to smell anything.” I was surprised that there was no apology or some attempt at taking a little responsibility for the situation – he second reply was this: “I didn’t go in there sniffing around like a bloodhound!”. Being after 12:30am, I didn’t take the time to argue. We stayed the night in our (smoke-free) 3rd floor room. After returning the next evening, we got to our room and closed the drapes – which promptly collapsed to the floor. We called to have them fixed but the answer was this: “When this has happened before, we’ve had to install new brackets”. So, we were moved back down to the 1st floor – but unfortunately, in the offending room from the night before… not the room we were originally in, but the actual room the people had been smoking in! With a little pleading (the hotel was “sold out”) another room miraculously appeared. Overall, not the best of experiences. But the hotel is ideally located for one using Bradley – although food options are extremely limited. Luckily I grew up in the area and knew where to find the best pizza (JGs in East Granby). BTW, the hotel and the room (s) were spotless (except for the lingering smoke in the room described above!) and the (expanded) continental breakfast had a lot of options.

Date of stay: August 2015
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank TRossO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this reviewResponded October 4, 2015

I am glad that you found your room clean and the breakfast choices were to your liking. The free continental breakfast is very popular at our hotel.

I am so very sorry that you had noise issues however, I know we have been extremely busy over the last few months due to the proximity of Six Flags, the Big E, and various sporting events, and although we do try to make sure each and every guest is given peace and quiet, it would appear we have let you down in this regard.

I would also like to sincerely apologize that your interaction with the staff was not as you expected. I am glad you have brought it to my attention, so I can ensure training is ongoing in an effort to keep striving for excellence. I do hope you will give us the opportunity to serve you better the next time you visit the area.

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Reviewed September 30, 2015

My daughter and I were driving up from Southern Connecticut to the Big E in West Springfield, MA. This was the closest Marriott for me. The lady at the front desk was very nice and my check-in took less than 5 minutes. Parking is easy and the hotel was very quiet. We had a great sleep and enjoyed a decent breakfast in the morning. The only downside is the pool, its really small and doesn't go past 4 feet.

Date of stay: September 2015
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank AMY C C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor Locks, responded to this reviewResponded October 1, 2015

Thank you for taking the time to write a review for our hotel. No matter the comment, it is always great to hear feedback as it enables us to keep striving to improve ourselves.
I am very happy to hear that your check in was quick and the agent was personable, they do work very hard to ensure each and every guest is comfortable and feels at home.
I am also glad to hear you enjoyed the complimentary breakfast and that you slept well. I do hope you come back to us soon even though you found our pool on the small side!

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