I was in town for business Monday-Friday and was put up at the Westport Inn. My complaint is not about the rooms or general appearance of the hotel, both were of good condition. In fact, I really liked my room and the bed was extremely comfortable. Upon arrival, I was told that there would be a complimentary corporate shuttle that would take me to work in the morning. The first time I used the shuttle, I woke up and called an hour in advance because I was nervous about getting to work late. I was told that there was no room on the shuttle and there was nothing they could do. Eventually, I was called back and told that I could go at 8:30, which is when I am supposed to be at work by the way. I took the shuttle 3 days and was 45 minutes late to work each time. Today would be my last time taking the shuttle and AGAIN, I was told there was no room for me. This time I had to take a cab, which actually got me there ON TIME, so I didn't mind paying for it. But if a service is offered, why is it so difficult to get it together?
Another complaint is the bar/restaurant, Bistro B. I went one night and had a good experience with a friendly bartender, etc. Last night I ate at the bar, and was the only person there. The bartender sat on her phone in the back, within my view the entire time. That is, until her friends came, who she let in the back with her. They had inappropriate conversations and I was just blown away at how bad the service was in this "fancy" place it's trying to be. I work in a sports bar and I don't act like that in front of my customers and I never complain, but it was a terrible experience. I didn't want to tip, but I would never stiff someone as I work in the food service industry as well.
Overall experience was terrible and unorganized.
- Official Description (provided by the hotel):
- Enjoy the beauty of the Connecticut coast by booking at The Westport Inn, an Ascend Hotel Collection Member located off U.S. Route 1 in Westport, Connecticut. This hotel is within close proximity to area attractions that include the Maritime Aquarium at Norwalk, Compo Beach, Sherwood Island State Park and the Westport Country Playhouse. At the hotel, take advantage of our fitness center, business center, free bike rentals and more than 6,000 square feet of meeting space. Additional amenities include free wi-fi, an indoor pool and copy and fax services. Guest rooms and suites (some pet-friendly) offer luxurious bedding, upgraded toiletries, flat-screen televisions with cable, coffee makers, pillow-top mattresses, hairdryers, iPod docking stations, irons and ironing boards. Some rooms offer refrigerators and sofa sleepers. Enjoy convenience and service at the Westport Inn, an Ascend Hotel Collection Member in Westport, CT. We look forward to your stay. ... more less
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- Also Known As:
- The Westport Hotel Westport
- The Hotel Westport