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“Great location, mediocre motel” 3 of 5 stars
Review of The Westport Inn

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The Westport Inn
3.0 of 5 Hotel   |   1595 Post Road East, Westport, CT 06880   |  
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Ranked #1 of 1 Hotels in Westport
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
“Great location, mediocre motel”
3 of 5 stars Reviewed 1 week ago

An older motel in a great location. Very small bathroom although it had up to date plumbing. Room was very clean; there is a very small restaurant on premises but we didn't try it. Because it is an older property it has parking right at your door. That is fine but it means your door opens to the outdoors. This was a problem during our stay during a particularly cold spell in February. The heating system could not warm the room up satisfactorily. We kept the thermostat on 80 and the temperature rarely exceeded 65. The problem was the door fitted very poorly in the door frame. You could see daylight around the whole perimeter of the door. The half inch gap at the bottom of the door let a lot of frigid air in. We used pillows to block the air flow at the door bottom. Since we were out almost the whole time and didn't feel like moving we made no complaint although we did mention it to the female clerk on checkout. What she did about it we don't know. If you want to be right in Westport this place is good for you but make sure you don't get a room with a drafty door in winter.

  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora G, General Manager at The Westport Inn, responded to this review, 5 days ago
Thank you for taking the time to complete this online review regarding your recent stay at our hotel. I am so glad you enjoyed our prime Westport location and I appreciate your honest feedback. I thank you for mentioning the issues you experienced to the front desk agent at check-out so we could investigate and resolve the issue.

The comfort of our guests is our top priority and we will use your feedback to do everything possible to prevent the issues you experienced from reoccurring. We hope to see you again soon!
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114 reviews from our community

Traveler rating
    27
    31
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Old Saybrook, Connecticut
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotels screen on the TV has a tag line "since 1960" I think they might be referring to the last time the cobwebs were removed from the ceilings. There are not a lot of choices in the area so you are limited as to where you can stay when in Westport. The hotel shows it's age despite attempts to modernize. The staff is very friendly and our waitress at breakfast was outstanding. Wish we had her name so we could recognize her in this review. The rooms have outside doors which are not very well sealed. I actually had to take the cushions off the couch and try to block the wind that was whipping through the room all night. Even with the heat turned up to 80, it was a cold nights sleep.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora G, General Manager at The Westport Inn, responded to this review, 3 weeks ago
We are so sorry that your visit was less than perfect. Our goal is that you leave feeling recharged and well cared for, and we obviously missed the mark this time. Please know that your comments have been forwarded to our housekeeping team and that we are making every effort to improve our overall guest experience. We appreciate your kind words about our staff and hope you will give us another chance to provide you with superior accommodations in the future.
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New Haven, Connecticut
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice hotel, a little pricey if you're paying full-price, but there's not many options in the area. Check for deals on websites and discount programs, which is what I did. The bed was fantastic. And the hotel was a lot nicer than I expected for a roadside place. As noted in other reviews, the rooms have out-side entrances. The restaurant was decent food-wise, and I'd go again if I stayed there because I like the convenience factor. The restaurant service was fantastic.

Room Tip: The hotel is right off a main road, so I'm not sure about the noise level for the rooms facing t...
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  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora G, General Manager at The Westport Inn, responded to this review, 4 weeks ago
Thank you for taking the time to fill out this online review with positive feedback! I have shared your comments with my staff as well as the restaurant's staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay (and super-comfy bed)!

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. We hope to see you soon.

Warm regards,

Nora Gomez
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Delray Beach, Florida
Top Contributor
67 reviews 67 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 26, 2015

We have stayed here years ago and came back to spend a couple of weeks before Christmas in Westport.
The room we had was very clean and the staff were very nice, efficient and could not do enough to help us.
I love the lobby as that is where I spent a lot of time due to the location of their business center.
Their shuttle really helped us out as we did not have a car and there was no charge!
You can tell they are making an effort.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora G, General Manager at The Westport Inn, responded to this review, 4 weeks ago
Thank you for taking the time to complete this review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your kinds words will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
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Las Vegas, Nevada
Top Contributor
64 reviews 64 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 21, 2015

The good news is this place is very convenient to Westport and I got a good rate online and the beds were quite good but they don't have a free breakfast and the outdoor entrance to the rooms is difficult to deal with during the freezing CT winter. Also I had to wait for the room to be ready even though I arrived after 3 pm.

Stayed January 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora G, General Manager at The Westport Inn, responded to this review, January 23, 2015
Thank you for taking the time to review your recent stay at our hotel. I appreciate your remarks on our convenience to Westport and comfortable beds, we’re proud to be able to provide relaxed accommodations in such an amazing community. Also, Bistro B, our hotel’s restaurant, offers breakfast served à la carte 7 days a week from 7am-10am (as well as a brunch from 7am-3pm on Sundays) and our hotel rooms come with complimentary Seattle’s Best Coffee. I do apologize for the wait you experienced at check-in as well as the chilly conditions outside that made the outdoor entrances more difficult to deal with. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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Aspen, Colorado
Top Contributor
109 reviews 109 reviews
80 hotel reviews
Reviews in 63 cities Reviews in 63 cities
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed January 12, 2015

We stayed at the Westport Inn for one night while attending a nearby wedding this fall.

The property is an old school roadside inn that looks like it had a face lift in the last 5 years or so and the public area seemed well appointed for what it was and their obvious desire to become more of a boutique rather than a generic overnight inn.

We didn't have high expectations, just a comfortable and clean room to get shower and get changed in before the wedding.

The room we received was oddly shaped and cramped even for our modest expectations.

Adding to our frustration the bathroom was poorly appointed.

It seemed as though the properties "renovation" was very much superficial.

These were actually small inconveniences and not huge complaints given the properties scope and our expectations.

Our big problem was that the heat in the room was not functional. We contacted the desk and they informed us it was being looked at. We got ready in the cold and on our way out the desk told us that someone was working on it and that it wold be fixed before we got back from the wedding.

We came back home from the wedding and the heat was still not operational. After about an hour and two calls an attendant came by with a space heater.

Things happen and things break. The response was not top notch but not horrible either.

  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora G, General Manager at The Westport Inn, responded to this review, January 14, 2015
Thank you for taking the time to write this review of your recent stay at The Westport Inn, an Ascend Hotel Collection Member.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room layout and heating issues you experienced on your recent visit. I appreciate you being understanding that things happen, but that does not make it any less frustrating to lose heat, especially with the low temperatures we've been facing. I am truly sorry that your experience was not up to par and I have shared your feedback with my general manager, chief engineer and front desk staff to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Westport.
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Travelers are raving about these Westport hotels

Norwalk, Connecticut, United States
Top Contributor
148 reviews 148 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed December 2, 2014

I am part of an organization that held an event at the Westport Inn a few weeks ago and it went incredibly well. The staff was friendly and accommodating. The venue was spotless and beautiful. I will definitely go back!

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nora G, General Manager at The Westport Inn, responded to this review, December 3, 2014
Dear Client:

I really appreciate the kind comments, we do have a lovely facility that is very versatile to hold almost any kind of events. I will share your feedback with our staff as they rally take pride in their work.
If there is ever a need for future events, feel free to contact us and we will be thrilled to host it for you.
Happy Holidays,

Nora M. Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westport Inn

Address: 1595 Post Road East, Westport, CT 06880
Phone Number:
Location: United States > Connecticut > Westport
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Westport
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Westport Inn 3*
Number of rooms: 117
Official Description (provided by the hotel):
Enjoy the beauty of the Connecticut coast by booking at The Westport Inn, an Ascend Hotel Collection Member located off U.S. Route 1 in Westport, Connecticut. This hotel is within close proximity to area attractions that include the Maritime Aquarium at Norwalk, Compo Beach, Sherwood Island State Park and the Westport Country Playhouse. At the hotel, take advantage of our fitness center, business center, free bike rentals and more than 6,000 square feet of meeting space. Additional amenities include free wi-fi, an indoor pool and copy and fax services. Guest rooms and suites (some pet-friendly) offer luxurious bedding, upgraded toiletries, flat-screen televisions with cable, coffee makers, pillow-top mattresses, hairdryers, iPod docking stations, irons and ironing boards. Some rooms offer refrigerators and sofa sleepers. Enjoy convenience and service at the Westport Inn, an Ascend Hotel Collection Member in Westport, CT. We look forward to your stay. ... more   less 
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Also Known As:
The Westport Hotel Westport
The Hotel Westport

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