About 6 weeks ago I stayed here and woke up the next day with bites all over my body-they weren't bed bugs possibly spider bites? They were bad enough I went to urgent care because I had about 20 of them and they were red and swollen. I called the hotel who never offered an apology and no manager ever called me- only the insurance company. I get they have to protect them but an apolgy or atleast some concern from management would of been nice. I didn't pursure any kind of claim and chalked it up to being a freak thing. That was until this week. I stayed at the hotel again and when I woke up in the morning I found bed bugs crawling on my bed. I was covered in bites from my ear all the way down my arm and on my fingers. This were bed bugs FOR SURE. i went down to the front desk were the supervisor who was on feigned empathy for my situation. I could of made a big deal but I was very careful that no other guests heard what I was saying. The supervisor told me they usually don't have problems "in that room" (so I guess the bigs are just in all the other rooms?) Now-I still was not that upset- the supervisor told me to email my doctor bill from the LAST time I got bit and she would take care of it. I did this on Friday but recieved no email or phone call back. Now, you would think, when a guets gets bitten by bed bugs (a regular guest at that- I had been staying there once a week for work) the GM would call or email to offer an apology. NOPE-NOTHING. When I hadn't heard anything over the weekend (which BTW I spent trying to relieve the itching and burning from the bites), I called the GM, Norma Gomez, on Monday and left her a message. I recieved no call back. The supervisor I orginally dealt with emailed me sayinf "oh didn't the claims person get in tuch with you??" i emailed her back to tell her how appalled i was with how they were handling this situation. I never recieved a call or email back. When I called the hotel later- both were gone for the day (no wonder the hotel is so terrible when the GM and supervisor never work apparantly). The desk person told me she had no contact information for a district manager or a corporate customer service. I was disgusted by the bed bigs by I am even more disgusted by the complete lack of care or concern. It would have been nice for the GM, Norma Gomez, to take some intrest in the situation and tell me what she was doing to remedy it. I can only guess from their response that bed bugs are a regular occurance at this hotel.
- Official Description (provided by the hotel):
- Renovations and renewal have moved along, creating one of Fairfield County's most select hotels and conference centers. Located along the main corporate route for the area's corporate headquarters. Modern guest rooms, the all seasons indoor pool, delightful corners for gathering with friends. Here is the perfect selection for that important business event, personal gathering or wedding day. Complimentary WiFi and local shuttle service make this hotel perfect for business travel or a weekend away. ... more less
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- Also Known As:
- The Westport Hotel Westport
- The Hotel Westport