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Inn at National Hall: Traveler Reviews


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Traveler Reviews

66% Recommend
3.5 of 5 stars 6 reviews
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Amazing Hotel

Inn at National Hall

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4 of 5 stars
Triplovers1151 15 contributions
New England
1/1 found this review helpful

We stayed here during our trip to some of the CT vineyards and we love Westport in general. However, the hotel was the best part. Unlike the other reviews we found the staff helpful, and unobtrusive, not to be confused with short or rude. Everything we asked for was taken care of and we had a lovely view. We had an amazing bed and lovely linens. We stayed in the Lemon Tree Room and were very happy. I would like to make a correction to a former review about the Lemon Tree Room, that mentioned there was only a stall shower, this is incorrect: there is a walk in stone shower with a rain water head and a huge soaking tub, both big enough for two.

We loved it and would absolutely go back again.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since June 19, 2008
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $416 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Luxurious, Unique Property

Inn at National Hall

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4 of 5 stars
qaz123 83 contributions
California

This is a luxury inn whose owners clearly lavished a lot of attention (and money) on design.

Located on the Saugatuck River about a five minute walk from downtown Westport, the inn provides a good base for exploring Westport or the larger Fairfield County area.

The rooms are all unique, each with a different theme and feel. This is not the musty, fussy type of place that you might imagine; it feels sleek but still traditional. The bathrooms are in a league of their own, with large walk-in marble showers and a huge soaking tub. The vanity has ample storage space and the bath products are ESPA. The products in the mini-bar are included in the room rate and there is a nice breakfast service in the morning.

This is an inn, so it is short on hotel amenities, like a gym. Moreover, service can be a little uneven--these are not Four Seasons-level employees. Nevertheless, this is a luxurious, if expensive, option for those looking for an interesting and comfortable inn.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family (extended)
  • Age group 25-34
  • Member since October 13, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, People with disabilities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $416 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
One of a kind

Inn at National Hall

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5 of 5 stars
jjjoey 6 contributions
Ca
2/2 found this review helpful

The Inn at National Hall is one of kind. We spent one night there and didn't want to leave. The rooms were spacious and decorated perfectly. The staff was the best! It's web site does not do it justice. You can't take a picture and see the true beauty of this place. All the little extras they do are incrediable. We have stayed at many well knowen hotels and this one is in the top two. It has everything-location, comfort, amenities, and a great team working there.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $416 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Great place but expensive

Inn at National Hall

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5 of 5 stars
puzzy 2 contributions
Essex
9/10 found this review helpful

We stayed in Westport for 2 nights during a 21 night trip and it was definitely the best hotel we stayed in. The decor is absolutely stunning, and we stayed in complete luxury. The elevator alone is worth a look! The staff were extremely helpful, and nothing was too much trouble. We stayed in the Lemon Tree Room which DID have a massive bathtub as well as a shower, and a lovely 'dressing room' leading through to the bathroom. It also overlooks the river.
There was a well equipped fridge (coke, cranberry juice etc) - the drinks were all free and stocked every day. The bed was the most comfortable I have ever slept in, with luxurious linens.
We were very pleased with the closeness to the centre of Westport and enjoyed many games of snooker on the 2nd floor when the weather was not so good. It is VERY expensive, but as a treat or special trip it is a must!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay September 2005
  • Member since September 22, 2005
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, People with disabilities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $416 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Not worth it......rude staff, rude general manager + more

Inn at National Hall

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2 of 5 stars
maxil 9 contributions
NY, NY
7/10 found this review helpful

My father and I had two rooms the night of Sept. 19th.
The good: It is decorated beautifully.
The bad:
1- The staff is rude. My father arrived to Westport earlier then I did. He called the hotel and asked if he would be able to check in. The response was "no, check in time is 3:00". When he arrived the hotel was empty and it was obvious that rooms were avaiable earlier. When I arrived the bellman did not offer to help my husband with the luggage.
2 - The lobby is on the third floor, the parking on the first floor, our rooms were on the second floor. The rooms keys are on these huge knobs that you leave at the front desk (a la Italy). I know it sounds dumb but it was REALLY inconvienent.
3 - The bed linens are low quality, mine were ripped. The pillows are rocks, the mattress was very uncomfortable.
4 - The towels and bathrobes smelled slighty of mildew, as though they weren't fully dried before being folded.
5 -You have to be at least six feet tall to get into the bathtub/shower in my room (the Rain Drop Room) and under 4'6" to comfortably use the shower, the shower head was soo low. This is not an exaggeration. The bathroom is not properly ventilated, it took forever for the steam to dissapaite. It really was a long time hence my noticing something so ridiculous. My father's room only had a stall shower ($370 a night and only a stall shower) (The Lemon Tree Room).
6 - The General Manager is rude. When we attempted to address these issues with the General Manager (Marco) he first did not return my father's call. When we approached Marco in the lobby he was unhelpful and unwilling to hear what we had to say. When we asked who owns the hotel he refused to tell us. It really was quite amazingly ridiculous.
7 - There were no comment cards. Thinking about it now I believe there are no comment cards because the hotel management does not care what the guests of the hotel think.

All in all the Inn at National Hall is beautiful and has a good location. Stop in, look around, but stay at the Inn at Longshore or save some serious money and stay at the Westport Inn, or ever the Fairfiled Inn by Macy.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay September 2005
  • Member since September 19, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $416 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Inn at National Hall Address

2 Post Road West, Westport, CT 06880