We had our wedding ceremony and reception at Water's Edge in September 2012, and we just wanted to recap and update what's gone on. To summarize, we were really upset with how it was handled. From the lack of contingency planning that caused a delay in a previous wedding to disrupt our wedding, to our wedding coordinator being overwhelmed by the logistics and failing to execute agreed upon plans, to the impact to our family whom were forced to work our reception in the coordinator's absence, to friends who left our reception without ever being seated, to losing our wedding cake top. We were embarrassed for our guests that were inconvenienced and we were generally disheartened that so much went wrong.
We were eventually reimbursed for some lost meals during the reception, and after several attempts we finally did contact and meet with The General Manager, Chris Barstein in November, to try to come up with a mutually agreed upon resolution. We didn't work out all the details but (I thought) we had a framework and an agreement to move forward. It was the 1st time we walked away from Water's Edge feeling good about anything related to our wedding and I was genuinely happy.
Since that time, in an effort to nail down the details, my wife and I have e-mailed and/or called Mr. Barstein on 11/24/12, 11/25/12, 11/28/12, 12/05/12, 12/08/12, 12/13/12 (twice), 12/20/12, and 12/28/12, 1/11/13 all without reply. Is that not enough? Should we not have expected a reply in all that time? I also called the front desk and asked if they would leave a note for Mr. Barstein in the event that there was something wrong with voicemail. No response. Not one. Not in 2 months. We can't even get any information about a replacement for the cake top that they lost. We can't even get that. I am almost at a loss for words; disappointment just doesn't seem strong enough a word.
It is like a nightmare that just will not end. Each time we dare hope that things will get better and that we'll look back on this and laugh, they get worse, we lose hope, and look back on everything and sigh. And who wants that? Who wants to have negative feelings associated with the place they got married? Not us. I would trade anything that Water's Edge could give me, for a perfect wedding day in September for my wife. I wouldn't even have to think about it, I'd trade it in a heartbeat. Every bride deserves to be a princess for a day, and so did my wife. That is what would have made her happy. And because that's what I value most, that's what I'm trying to protect; her happiness. Water's Edge, on the other hand, seems to have done everything possible to take that from her... repeatedly. As a husband I'm not just disenchanted anymore, now I'm angry.
If Water's Edge had no real intention of seeking a resolution about our issues, we could have skipped the whole Kabuki Theater and not met up with the General Manager at all. We have just as much resolution now as we did before we met him; none. Not one wheel was set into motion; not even on something as simple as getting us our cake top. How they handled our Wedding Day was bad, but how they have handled things since is inexcusable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.