The hotel has horrible customer service!! I was going to stay here again as my last stay, I reviewed, was nice but the customer service is horrible. I arrived to the hotel at about 10 minutes til 2pm to check-in. It seemed to be a challenge and I asked if it was possible. Finally I was told they did have rooms, and then I was told it was an early check-in and that woud be an additional $10. Are you kidding me? I stay a hotels all over and have never paid for an early check-in unless I was checking in before 7 or 8am. I can understand that but an hour before check-in time, you have to be kiidding me. Needless to say I cancelled my reservation so instead of me paying them $60 for the night, they lost it over $10.00. I went immediately to another hotel and checked right in. Learn some customer service after all you are in the hospitality business.
- Official Description (provided by the hotel):
- Conveniently located near downtown new haven, Yale hospital, Yale University, University of New Haven, subway headquarters, Bic & Schick, Bayer. AAA rating 2 diamonds. 79 clean, comfortable rooms with complimentary continental breakfast including hot waffles, USA Today newspaper. Minutes away from West Haven beach. ... more less
- Reservation Options:
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- Also Known As:
- Econo Hotel West Haven
- Econolodge West Haven
- West Haven Econo Lodge
- Econo Lodge West Haven