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BEST WESTERN Executive Hotel of New Haven-West Haven
2.0 of 5 Hotel   |   490 Saw Mill Road, West Haven, CT 06516   |  
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Special Offer
1,000 bonus reward points
Ranked #2 of 5 Hotels in West Haven
New Brunswick, New Jersey
1 review
“Great stay”
5 of 5 stars Reviewed August 13, 2014

I had a great stay and will come back again because of good service great staff, and very nice manager (Jocelyn). You will feel very important because they will greet you in the lobby. Room very nice and wi-fi is good. They will also upgrade your room automatically if you are a Best Western Rewards and will give you an extra bonus points.

Room Tip: Make sure to ask for Best Western rewards and they will enroll you. If you are a Platinum Member the...
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, August 15, 2014
Dear Ricky F.,

It was so nice to read your great review. It was so nice that you enjoyed your stay and how happy
you were with our staff.

I will be sure to share your comments with our team. we hope to see you soon.

Sincerely,

Jocelyn Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

217 reviews from our community

Traveler rating
    71
    54
    43
    30
    19
See reviews for
66
32
19
70
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Iuka, IL
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed August 13, 2014

Stopped for the night on our way through the area. Hotel staff was friendly and helpful. Hotel and grounds appeared clean and well maintained but the parking lot on the east side is not well lit and gives you an uneasy feeling. Room was clean, spacious and comfortable. Breakfast was the typical choices as most chain hotels, nothing special. We arrived late and left immediately after breakfast so I can't say anything about the other amenities offered or any of the surrounding businesses. The parking lot didn't seem as bad in the morning but I would still park closer to the front door after dark. It seemed like an ok place to spend the night.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, August 15, 2014
Dear Kelly C,

Thank you for your kind review regarding your recent stay with us. It was nice that you enjoyed your stayed and we hope to see you again soon. I will be sure to share your comments with our team .

Sincerely

Jocelyn Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granite Falls, Minnesota
Level Contributor
177 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
1 of 5 stars Reviewed August 4, 2014

Stopped here on a trip to New England.

1. The WiFi never worked.

2. The pool was freezing cold. It is advertised as a "heated pool." Nope.

3. Not that it made any difference, because there were no towels.

4. Breakfast was not good. Eggs were rubber and selection was weak.

5. Thought we would have been asked how our stay was when we checked out. Nope.

6. Shower had two temps...scalding or freezing.

I'm sure there is somewhere other than here to stay that is better quality.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 31, 2014

As we were coming through Connecticut at one of the rest stops the West Haven area was mentioned as a nice spot to stop in! For years we have stayed in Best Western hotels! This particular hotel had a good rate so we stayed one night! Recently, Best Western have become independently owned and things have changed. It is VERY HARD to get any credits to earn a free room anymore! I found this to be true as we traveled throughout Illinois last year and this year in Conn. The room was nice but did have a sleeper sofa with ripped arms, an old faucet in the shower, and a dirty room coffee maker. The breakfast was weak! Cool coffee, pancake mix ran out as did the half and half! It was a Great attempt, but needs some organization! The other item we were concerned about is the safety of the parking lot as it was next to a rundown out of business building! For one night it is ok!

Room Tip: Nothing more to add!
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, August 24, 2014
Dear Peg A,

Thank you for your review regarding your recent stay. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again.

We appreciate your patronage and hope this inconvenience will not keep you from returning to Best Western Executive in New-Haven West-Haven and we will do everything we can to make your stay a comfortable and happy one.


Sincerely,

Jocelyn Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Leandro, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 28, 2014

We’ve stayed at a number of Best Westerns over the years and this one is about average or a little below average simply because our room smelled heavily of cigarette smoke. We stayed here in May 2014. As far as roadside motels go, the room was decently appointed and cleanliness wasn’t too suspect. The room was also quite spacious. However, because the smell of cigarettes can ruin anyone’s stay, if even for one night, that in itself overshadowed any other redeeming qualities. To make matters worse the windows do not open. We had booked two adjoining rooms and when we checked the other room there was no smell of any kind, so maybe it was just the one room we encountered. It appears they did do some renovation as the hallways looked newer an the adjoining room to ours looked to be in better shape. We did not try the pool and only got the tail end of the included breakfast so I can’t comment on either one of those two things. There is a Starbucks down the street and a Walmart across the street. It is easily accessible and visible from the freeway. One final note. We were in town for a graduation at Yale and in terms of proximity it is only 10 or so minutes away but beware of traffic.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, July 31, 2014
Dear Kchang,

Thank you for taking the time to share your feedback regarding your recent stay with us. It is very upsetting to see that we failed at providing you with a satisfactory stay. We certainly look into this matter and make sure this does not happen again.
We hope that you will consider giving us another try next time you are in the area.

Sincerely,

Jocelyn Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
claremont, United States
1 review
5 of 5 stars Reviewed July 28, 2014

I stayed at this hotel a majority of my time on the east coast due to work - absolutely enjoyed it. The entire staff is extremely helpful. Clean rooms, good breakfast, and located close to multiple restaurants.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, July 31, 2014
Dear Mark O,

Thank you for your great review regarding your recent stay with us.

We look forward to your next stay with us.

Sincerely,

Jocelyn Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
salzburg
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 26, 2014

Nice and comfortable rooms and beds; rooms tastefully decorated; hotel well maintained, staff friendly and helpful; location close to events and sights.
On the downside: Immediate surroundings not so beautiful (Interstate 95, huge parking area, empty warehouse type of building).
Suggestion from a non-smoker: Why not have a a smoking area designated outside the hotel (with a bench and an ashtray)?

Room Tip: Higher floors may be quieter (in view of Interstate 95); windows, however, are quite sound proof
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review, July 31, 2014
Dear Franzsalsburg,

Thank you for your wonderful review about your recent stay with us. I will be sure to share your kind words with the team. I am so happy we achieved our goal in providing you a satisfactory stay..

We look forward to your next stay with us.

Sincerely,

Jocelyn Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Location: United States > Connecticut > West Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Haven
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2*
Number of rooms: 100
Official Description (provided by the hotel):
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
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Also Known As:
Best Western West Haven
West Haven Best Western

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