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“Just one night” 4 of 5 stars
Review of Hampton Inn & Suites New Haven - South - West Haven

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Hampton Inn & Suites New Haven - South - West Haven
2.5 of 5 Hotel   |   510 Saw Mill Road, West Haven, CT 06516   |  
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Ranked #1 of 5 hotels in West Haven
North Babylon, United States
1 review
“Just one night”
4 of 5 stars Reviewed December 26, 2013

Hotel was clean, everyone was nice, room was clean. Complimentry breakfast always helps gets the day going. My friends loved the coffee in the lobby the whole time. The surrounding area was not the greatest but the hotel was perfect

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review, December 29, 2013
Dear Drew C,

It was nice reading your review regarding your recent stay with us. Myself and the team here are very happy your stay was enjoyable. We look forward to your next visit!
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181 people have reviewed this hotel

Traveler rating
    85
    62
    24
    5
    5
See reviews for
88
20
10
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • English first
  • German first
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English first
Woodbridge, CT, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 26, 2013

Overall good stay - staff was excellent, wheelchair accessibility was good except rubber strip at entrance to shower - mgmt said they'd investigate removing it. Comp. breakfast was typical steam table, but had good variety of items. Pool was nice.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review, December 29, 2013
Dear WandE11,

Thank you for your kind review regarding your recent stay with us. I am happy to see you enjoyed the breakfast and pool. Thank you for bringing the rubber strip in the shower area to our attention. Hope to see you again soon!
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South Windsor, Connecticut
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 19, 2013

I stayed in this hotel in order to be near a swim meet which my daughter had to be at for 6 AM. There was a terrible ice storm, and at 5:45 Am, there were 2 hotel employees willing and able to assist with getting us into our car and scraping the 1/4 inch of ice off of it. When we came back to the hotel later that day, the power was out, and the staff handled it beautifully and professionally. Kudos!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review, December 29, 2013
Dear KCarrington1,

Thank you for your review regarding your recent stay with us. As I wish the weather was better for you, I am thrilled to see the staff was able to assist you during the storm and power outage. We hope to see you again soon!
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A TripAdvisor Member
3 of 5 stars Reviewed November 29, 2013

The bed was cozy, the duvet was clean, the front desk was polite. But the noise from the highway was over the top. I reserved a 'suite' assuming there would be some separation between the living room & the bedroom - even just a dividing partition, or the TV but there was nothing. If i unfolded the couch it would have been almost within arms length of the bed. I know hilton hotels to be responsive to customer discomforts, but I'm also so used to them being pro-active in placing me in a room that fits my needs and falls in line with the requests I have in my hhonors account reservations. This hotel did not do that and I didn't have the time to deal with getting myself situated in another room. Can't beat a hilton breakfast though! love that waffle maker!

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review, December 5, 2013
Dear Valued Guest:

I am so sorry to hear that your request for a higher floor was not acknowledged at check in. As we can not change the past I do wish we had the opportunity to move your room so that you were more comfortable. We do our best to prevent issues, but if they do arise we do our best to correct them as quickly as possible. We certainly would not want you to be uncomfortable for 3 days. Unfortunately all of our King Studio Suites are located on that end of the building near the highway. I was happy to read that you were pleased with you bed and the breakfast. We hope that this experience will be an exception and you will try us out again.
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Cavendish, Vermont
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 22, 2013

Stopped here for an overnight on a long driving trip. Just spotted it from Rt. 95 and pulled in. Fully exceeded all my expectations for the price. Clean, roomy, comfortable. Great friendly staff. And the complimentary hot buffet breakfast was the cherry on top. Best side of the highway motel I have stayed at in a long time.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review, November 26, 2013
Dear John,

Thank you for your feedback on your great review of our hotel regarding your recent stay. I am so happy we were able to exceed your expectations. We hope that if you need to stop off in this area again that you will stop here.
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Victor, United States
1 review
4 of 5 stars Reviewed November 21, 2013

I would stay at this Hampton again, it's location was a key reason we chose it, easy on and off from 95 and close to any location in the New Haven area. The room was clean and comfortable and the staff was very helpful and there's nothing better than waking up to a nice cup of coffee and great breakfast.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review, November 26, 2013
Dear Jerome,

It was an abosoulute plesure to read your review regarding your recent stay at our hotel. Thank you so much for sharing your great experience. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pascoag, United States
1 review
5 of 5 stars Reviewed November 15, 2013

Great place to stay, very clean. Well maintained. Excellent staff. Everyone had a smile and had a warm greeting. Bed was very comfortable. Pillows could have been bigger but there were four on the bed.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly A, General Manager at Hampton Inn & Suites New Haven - South - West Haven, responded to this review, November 17, 2013
Dear Alan,

Thank you for your excellent review regarding your recent stay with us. When traveling to unfamiliar places I can imagine how you must have felt to receive such a warm welcome. We really hope to provide you with an enjoyable stay again soon!
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Additional Information about Hampton Inn & Suites New Haven - South - West Haven

Address: 510 Saw Mill Road, West Haven, CT 06516
Phone Number:
Location: United States > Connecticut > West Haven
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in West Haven
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites New Haven - South - West Haven 2.5*
Official Description (provided by the hotel):
Enjoy the coastline of Connecticut during your stay in West Haven. Our property is located 10 minutes from New Haven, the home of Yale University and is close to many area attractions like Bradley Point Park and Yale Peabody Museum. Enjoy free WiFi and a hot free breakfast, as you relax in our clean & fresh Hampton beds. ... more   less 
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Also Known As:
Hampton Inn And Suites New Haven-South-West Haven
Hampton Inn & Suites New Haven-South-West Haven Hotel West Haven

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