I threw my wife a 40th birthday party this past Saturday night. We were expecting around 30 guests and my wife really wanted to serve them food from Bartaco, having gone there and really enjoying it.
I called the West Hartford location about 2 weeks in advance and spoke directly with Art the restaurant manager. He suggested several different options for the number of guests we were expecting. I think I may have emphasized several times that my wife's 40th birthday was a big deal and I didn't want to screw it up. Art totally understood and even offered me his cell phone # if I needed to make any changes to the order.
Our friends picked up the food which was ready exactly at the discussed time. When we brought everything back, we were so overwhelmed by the variety of food and condiments. Advice: ** If you get a large takeout party order from Bartaco, give yourself plenty of time to set it up. It took about 3 people 15 minutes, though well worth the presentation. **
Bartaco's food is unquestionably good, unique, and very authentic. (Get extra tamales). All our guests were blown away by the way the food tasted. I was worried that maybe their in-house food might be inferior to their take-out. It was not.
Two days after the party (today), Art actually called me to see how everything went. I was planning on reviewing our very positive experience at some point, but the fact that he checked in made me want to do it, well.. now!
Having excellent food is obviously important, but I just feel like they also really cared about us as customers - I can't tell you how far that goes. What's most important, is that I could rely on them to come through when I needed it for such a special occasion.
If you're going to the West Hartford area for a meal and haven't committed to any specific place - go to Bartaco. Their food and their service is unparalleled.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.