We decided at the last minute to stay overnight for a mini vacation the weekend we had tickets to see Thomas the Train in Thomaston (about 20 minutes northeast of Waterbury). We stayed here because it was had a fair rating on Tripadvisor's site. The hotel is undergoing construction for an indoor waterpark at the hotel planned for opening next year-parking was fine but lots of construction vehicles. When we arrived we wanted to use the pool but it was very cold, colder than the lake waters in upstate NY where we're from! There was also a problem with the hot tub: also very cold and foamy, needless to say my 4 & 7 year old sons were very disappointed. That night we were tired and limited for time so we ate at the hotel restaurant- poor choice, the food was terrible. Thankfully, the boys meals were free and I had brought some snacks for the trip and later we had ice cream at the local mall/plaza. The room itself was ok but we really didn't spend much time in it. The housekeepers never once came to clean the room and we had to call Sat. evening for extra towels. Overall, the experience was ok but I'll have to think twice before booking another reservation here.

We stayed at the Holiday Inn in Waterbury, CT one night on our way to PA. We also visited Quassy Amusement Park (about 20 minutes away from this hotel).

We had no problems with our stay. The room was what you would expect in size and was clean. The bathroom was bigger than expected. It is an older hotel but we did not find it run down at all. There was construction going on (they are adding a water park), but it did not wake us (our littlest is 9 months and up at 5am). I really did not notice any construction noise, although the parking lot was a little confusing.

The hotel set up is a little strange / confusing with a large open space in the middle of the hotel, with some rooms looking out into the hotel rather than outside. Some people had balconies that looked into the hotel's common area. Our room looked out into the pool. It was a first floor room and when you opened the slider your balcony was barred in with iron bars. I did not like this and would recommend that you avoid first floor pool rooms for this reason. It is obviously a safety issue, but I am not a fan of a patio with iron bars.

The breakfast was not included but kids ate at the buffet for free - adults $12. The buffet, however, was spectacular with made to order waffles and omlets. The female manager of the restaurant was wonderful and the service was fantastic. The open space in the hotel was nice for the kids to run around.

The only issue arose after our stay. My husband left his dress clothes in the closet. We called to make arrangements to retrieve them, however, after speaking with the head of housekeeping were told that they had not been located. Hmmm.

Overall I would recommend this hotel.

My wife and I stayed there from 07/17 to 07/22/08.

1) We were abruptly awaken at 7:30 a.m. on 07/19/08 by someone using what appeared to be an impact drill on the wall dividing my room (302) with the Water Park construction.

2) We were awaken twice at 6:00 a.m. by "wake-up calls" that we had not ordered. The front desk staff said that those calls had been requested. They were not requested by us.

3) Our room was not vacuumed in two days or more and the bed sheets were not replaced daily. The same problems happened in my mother's room (408) during the same checking-in/checking-out period. Also, their room furniture was not dusted.

4) When I made the reservations for my mother, I requested a handicap accessible room for her, with a shower. She was given a regular room and the front desk overnight staff of 07/17 argued that my mother had been given a handicap room. When I requested a handicap chair for my mother to take a shower, a regular plastic lawn chair was brought. The special chair was brought the next day, after I complained. It did not fit properly inside the bathtub. I was then told that the handicap room with separate beds for my mother and my sister (which had been requested well in advance and promised) was not available and that all handicap rooms had already been occupied. My mother and my sister decided to stay in the regular room but my mother had problems using the bathtub as it was too high (in relation to the bathroom floor)even for people with no physical disabilities.

5) The upper floor hallways and elevators did not have ventilation or air conditioning. They frequently had a beer-like odor.

6) The room air conditioner was old and could only be adjusted to too cold or no cold (nothing in between).

7) For a hotel that advertises renovated rooms, the wallpaper was peeling in some places, the floor tiles under the sink had stress cracks and the vanity also had a stress crack right in front of the sink.

5) Our complaints about the use of an impact drill at 7:30 a.m. on 7/19/08 and my mother’s room problems were taken to the attention of the front desk staff and to the managers. A front desk staff then "graciously" (?) gave us tickets for a free continental (!) breakfasts. Would they go bankrupt if they had given us at least a full service breakfast? The last night of our stay we received a fruit platter with the housekeeping manager’s card inside an envelope, but nothing else (not a note of regret for the housekeeping aggravations we had).

6) The hotel manager "joked" that this writer was having bad luck and that he was going to buy a lotto ticket for me and split its prize with me. I don't think it was my bad luck but the fact that we stayed in a Holiday Inn Hotel badly managed.

My stay at this hotel was fantastic. They just finished a renovation. I stayed at the hotel both before the renovation, and now after the renovation, and the place is amazing. The rooms are nicely appointed with comfortable beds and flat screen tvs. The food was really awesome too. The restaurant/lounge area was very comfortable. All of the furniture is leather and the wait staff adds to the comfort level.

They are currently building a Waterpark. I believe it is going to be called the Coco Key Water Resort. All of the information they had at the hotel said that it will beopening int he fall. It looks like there is oging to be a seperate entrance, so it looks like it'll be run seperatly.

Over all, if you are going to be in the area or are looking for a place to hold an event, this is your place!