Stayed here recently with our kids. Room was lovely. Reception experience left a lot to be desired. Very few smiles from staff. Receptionist never made eye contact and barely half heartedly asked if all was ok with our stay. In fact she didn't even look up from the keyboard as she spoke to us. Food was very poor. One of the children had spaghetti bolognaise and when brought to our table still had the cling wrap hanging from the end of the bowl. I would certainly not expect to get microwaved reheated food from a five star kitchen. All other food was very poor. Room rate completely overpriced given the poor service and food. Room information said there was a kids club but when I rang reception they said there was no kids club. In room info should be accurate. Have read management responses to other critical reviews on tripadvisor and would appreciate not receiving the standard obviously templated response to my critical review. I write This review simply in an attempt to warn other people before wasting their money on a far less than 5 star experience. If u want 5 star treatment... Try fota resort hotel in cobh... Now they know how to give 5 star service and 5 star food.
- Official Description (provided by the hotel):
- The Dunloe is a beautiful 5* hotel, overlooking the famous Gap of Dunloe, set on its own 64 acre estate leading to the ruins of the 12th century castle and River Laune. The dog-friendly The Dunloe is one of the finest luxury hotels Ireland has, boasting magnificent 5 star hotel accommodation in Kerry, only 5 miles from Killarney town. Enjoy a range of complimentary onsite leisure activities including swimming, sauna, steam room, fitness room, fishing, horse riding, and indoor tennis. A kids club and movie night programme runs for children throughout the summer months. Golf, tours, walks can also be arranged locally ... more less
- Reservation Options:
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- Also Known As:
- Dunloe Castle Hotel
- Hotel Dunloe Castle
- Dunloe Castle Killarney