I booked this room months in advance. A few weeks before my arrival date, however, my son broke his leg and needed extensive surgery and was bedridden, causing us to cancel our trip.
I called to cancel the room and was told that since it was a "special weekend" (with a six month cancellation policy!!?)that their cancellation policy required me to pay for all three nights that I had booked. I explained why I was cancelling and asked that since it was a high demand weekend, would they allow me off the hook if they rented the room after all?
I was told no, that I would have to pay for all three nights anyway!
After begging and pleading, calling other area hotels to ask them to refer overbookings to the B+B, I was finally told that since I got them another person to rent the rooms, they would refund---minus 20%!
Now they weren't keeping only 20% of only the first night, but of the entire three day booking! I really felt this was excessive, but I grudgingly paid it anyway.
I am a frequent visitor to Wallingford and hoped to have found a home away from home. But I will certainly never call on them again.
I am writing this review months after the incident--mainly because it STILL bothers me! They could have had a very happy repeat customer had they simply handled the situation more reasonably. Instead I post a warning to stay away.
