My boyfriend and stayed here on a trip to Mohegan Sun , we checked in late and got changed and headed to the casino, so we didint carefully inspect the room, we got back late and just crashed after a long day of driving and enjoying the casino. When i woke up the next morning and got in the shower i looked at the bottom of the tub and it was covered in black mold and covered up with some type of white sticky lament over it, disgusting. After i saw this i decided to check the rest of the room a little closer, came to find this red sticky stuff all over the bathroom door, bathroom floors were covered in dirt in the corners and all the pictures and tv i dont think have been dusted since they opened.
The worst part off this was when my boyfriend went to compalin the front desk manger just thought he was crazy telling him that their rooms are always cleaned and inspected, we'll not this one ma'am, she then went up to the room so my boyfriend could show her what we were talking about exactly, she just brushed it off like really your complaining about this!! I couldnt believe how he was being treated she blamed all the red sticky stuff all over the place on my hair spray, last time i checked hairspray is not red and i know mine sure isnt, and when he pulled numerous dust bunnnies off the pictures and tv (the size of my cat) she actually acted like we put them their!! I have never been treated so rudely and we always enjoy staying at Best Western and have actually stayed at this one before and this is why we were shocked by the dirtiness of the room. Oh and the front desk manager said if you had a problem you should have spoke up last night, and as i mentioned before we were only their for 15 minutes and left, and at first glance it looked just fine, if thinking of staying here make sure you check your room before laying your head down on god knows what!!! And if you feel like being treated like a moron by the front office manager then this is the place for you, i reccommend going elsewhere!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
While we thank you for taking the time to review our property, we also understand that this is an opinion forum - we completely disagree with your review. We have awards in our lobby which show outstanding housekeeping from Best Western, a direct contradiction to your review. We are sorry that your stay was not a pleasant one and will discuss this with our staff. Thank you again, J. Scarborough
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.