My wife and I took a much needed three day "get away" to this marvelous hotel during the New England school winter break. Check in was smooth with FREE valet parking. This was our first stay here, and we were worried about getting checked in and learning the lay of the land. Our fears were unfounded. Starting with our valet, the staff couldn't have been better. After a quick point toward the registration desk, we were greeted by a rather lengthy check in line and prepared our selves for a long wait. Again, we were pleasantly surprised when we found the main desk well manned, and we were registered in no time flat. Our registrar was courteous, professional and patient, and she really took the time to show us where everything was. We were also pleasantly surprised to find a hotel agent on duty continually at our bank of elevators to make sure ONLY registered hotel guests got aboard. It was a nice additional touch that added to our feeling of safety. On the way to our room, we took a moment to speak with our chamber maid. She was incredibly polite and actually offered us extra water bottles for our room. Every maid we encountered during our stay always took the time to say hello. Our room was nicely appointed with an excellent king size bed, plenty of warm comfortable sheets and covers. A large well appointed bathroom and excellent large screen TV added to the comfort. Finally, the room also contained several very comfortable chairs. Perhaps it was the time of year, or the miserable winter we're having, but we found the entire complex to be busy but nowhere near the madhouse we expected. There were nice plush couches and chairs throughout the lobby area, and everything was spotless. With several casinos, numerous shops and restaurants to please all tastes, there is something here for everyone. We do note that we did see several children as we walked around and are fascinated that folks would bring their young children to a place such as this. But with an indoor swimming pool, a few game rooms, and some nice shops, we guess there's just enough to keep the kids occupied while mom and dad hit the gaming tables. On a final note, we found the rooms to be very reasonably priced. If you do reserve a room, be sure to mention any discounts you'd like such as AAA, AARP, etc. They don't advertise it very well, but they do honor those organizations as well as several others. We're glad we chose this hotel for our get away. We had a thoroughly enjoyable stay and would easily stay there again.