I had surgery on monday and wanted to get away for the weekend so i invited my mom-n-law and off we went to mohegan for a one night stay with my husband and my 4 yr old. I should have known this was gonna be a mistake from booking on the phone. Customer service was VERY unhelpful. Had no clue about the kids club and just about overall questions about the hotel and ammenities. We got the package to watch the comdy show and stay at a suite. We arrived and check in was easy. Got our room by 2pm and before then we were able to hang out by the pool and have lunch at Margaritaville(which was FABULOUS). If u go there, order the perfect margarita. It is a margarita lovers dream come true. Great service. My 4yr old loved it too. The room was beautiful, spacious, had a king size bed in one room and a pull out couch in the other. They do not have refrigerators in the room so you have to ask someone to bring you a portable one. Dont have a microwave either. Ridiculous if ure traveling with small kids. We asked for extra pillows and blankets FOUR times and when we finally got them we got one pillow!!! Our cards didnt work twice, twice we had to waste our times to go bak to the front desk. We wanted late check out and were willing to pay for it and while i was relaxing by the pool my husband said that they would only do that if I was there and paid. He ended up getting upset and paying. Why would I have to waste my time and go there. Just charge it to my room!!! Just overall invonvenient!!!! Customer service was not great at all. And i forgot to mention, when we arrived they didnt have our tickets to the show("missing"), which our package came with and others in front of us got easily. We had to walk around the casino and go to anotha booth to get our tickets. THEY should have sent someone to get it for us and taken it to our room! Like I said very inconvenient. My daughter enjoyed the pool but it was cold and it was NOT hot out. It should have been heated even just a little. The pool service was terrible. Had to WAVE your arms around to get a drink and when you did it was a margarita that was terrible, an no lime, no napkin. Like i said, had a good time because nothing was going to ruin the fact that i needed to relax, i payed over $1200 for that one night and i was with great company. I would definitely not go back, i would try foxwood next. On a positive note though all the nightlife is wonderful. My husband and i danced the night away at the club by margaritaville. It was great. The kids club was EXCELLENT! My 4 yr old LOVED it. I felt comfortable leaving her there also. Its open till 3am just fyi.
- Also Known As:
- Mohegan Sun Hotel
- Mohegan Sun Uncasville
- Mohegan Sun Resort
- Official Description (provided by the hotel):
- Mohegan Sun is the East Coast's premier entertainment, gaming, shopping, meetings and dining destination. ... more less
- Reservation Options:
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