We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Always Very Good” 4 of 5 stars
Review of Mohegan Sun

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Mohegan Sun to your Saves list
Mohegan Sun
5.0 of 5 Hotel   |   1 Mohegan Sun Boulevard, Uncasville, CT 06382   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #2 of 4 Hotels in Uncasville
Chicopee,Ma.
Top Contributor
164 reviews 164 reviews
47 hotel reviews
Reviews in 53 cities Reviews in 53 cities
95 helpful votes 95 helpful votes
“Always Very Good”
4 of 5 stars Reviewed April 29, 2013 via mobile

We love the hotel at Mohegan Sun. Such a friendly staff. This place is neat as a pin. Check in is always smooth. If the room is not ready we go to the pool for 3 or 4 hours where we have lunch. The bathroom areas are immaculate in the pool area and have showers and lockers. When we get to our room we rest a bit, in our lovely, clean, room. The only thing is those annoying, loud toilets....LOL, and off to dinner at one of the many restaurants to choose from. A few hours of gambling( you knew that was coming) and back to the comfy bed and a little tv or free wifi,(nothing is for free,I'm sure it's in the facility fees) and off to sleep. Great Job Mohegan Sun Hotel and Casino!

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoheganSunCT, Dave J. - Social Media Specialist at Mohegan Sun, responded to this review, May 3, 2013
I think you just described the perfect day! Thanks for this great review - hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

958 reviews from our community

Traveler rating
    495
    294
    69
    49
    51
See reviews for
144
399
33
80
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Troy, New York
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 29, 2013

I was staying at the Mohegan sun for work while attending a fashion/jewelry conference. I went up to my room to drop off my things at the end of the day before meeting my coworkers and clients down on the floor and the do not disturb sign was illuminated next to the door and my room key no longer worked.
I went down to the front desk to find out what was wrong and they told me "You checked out via the express check out and the room was given to another guest." I had NOT checked out and the express check out card that was left in the box was from the previous guest dated the day before.
The protocol for when someone checks out and their room still has belongings in it is for security to clear out the room and hold them in case the guest returns for them. Security did not have my belongings. The front office supervisor Johanna Wertz informed me that the guest who my room was currently given to had been contacted and that he had not entered the room yet. He got his room key and went straight to the floor. So, Johanna and security went up to the room and retrieved my belongings.
When they brought everything down to the front desk. I knew not all of my belongings were accounted for. I had things in the drawers. So, they allowed me to retrieve the remainder of my things. When I entered the (non-smoking) room, I immediately smelled smoke and also saw that the coffee pot had been recently used. The other guest HAD been in the room.
I got my clothes from the drawer (which appeared to have been tossed and among the items in the dresser was my checkbook) and all of my clothes smelled like smoke. They set me up in a new hotel suite which was very nice, I'm just sad I was too upset to enjoy it properly.
Sherice was the manager working at 4:30 am when I woke up because I couldn't sleep, she handled the purchase of a shirt for me to wear the next day since my clothes smelled like smoke and dry cleaning of my own clothes could not be arranged in time.
The daytime manager, Mandi, followed up with me before I checked out and seemed well informed of the situation. She ensured that there would be no charge for either of my two night stay and asked if there was anything else she could do. My coworker and I enjoyed a nice lunch before we left and my husband and I will try staying there again in the future for a compensated stay.
I had to close my existing and open a new checking account as well as alter all of the accounts linked to it. But I feel like the Mohegan sun staff did everything they could possibly do to accommodate me after the incident occurred. Mistakes happen and while you can't change the past, you have all the control in the world over how you deal with them. I think Mohegan Sun handled the situation as well as they could have.
I also recently received a nice letter from the front office manager Mary Wren:
"Several of my staff were kind enough to fill me in on what transpired during your stay, and I would like to sincerely apologize for what must have been a very upsetting situation. Please rest assured that I will check into the issue so that something like what you experienced will not happen to another guest."
I appreciate that they are making an effort to ensure that this does not happen in the future to another guest! I would give Mohegan Sun Hotel another chance in the future.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
79 reviews 79 reviews
79 hotel reviews
Reviews in 64 cities Reviews in 64 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 28, 2013

Stayed one night with my wife for a conference. We got a king room with some view of the lake (reservoir?) which was nice. The room was of average size but worked well for us - clean comfortable bed, digital in-room safe, complimentary bottled water and good supply of bathroom amenities. Wifi internet was included in the resort fee which I had to pay no matter. The resort featured a casino and a large convention center and had a few restaurants/bars to choose from inlcuding a Michael Jordan Steakhouse. The pool area was pretty nice too but it was spring break so lots of kids running around. If driving just use the valet as it was very convenient. Overall an enjoyable stay.

Room Tip: High floor facing the lake
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Encino
Top Contributor
157 reviews 157 reviews
29 hotel reviews
Reviews in 63 cities Reviews in 63 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed April 28, 2013

My wife and I booked the Mohegan Sun rather than staying at Foxwoods MGM due to cost and location. We were very pleased with the accommodations they provided and were amazed at the immense size of this hotel and casino.

The hotel is very clean with nice size rooms. We could not fault them in any way. However I did ask for a corner room and was told we were getting one. Once we arrived outside our room, I knew this was not the case. However the room was very inviting, so I did not make a fuss. The king bed was very comfortable and they provided a desk with two chairs and a comfortable lounging chair with ottoman.

If you are looking for a place with (it seemed like) 50,000 slots and hundreds of gaming tables, then this is certainly your place. Unfortunately the machines were not good to me, but that's where the expression....try, try again, came from.

There were a good number of restaurants in this place, so you will never want for food. I tried one place (for breakfast) that offered a flap jack for about $6.00 and tried it. Have you ever seen a pancake with a diameter of about 1 1/2 feet. I was able to eat about an eighth of it. Couldn't believe they would have a stove/griddle large enough to make it.

This was our first time going to the Mohegan and hopefully we will be able to make it back in the future. It was very different from Las Vegas, in a nice way.

Room Tip: I am sure all the rooms are very nice. They are very comfortable and a great value for the money...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 26, 2013

When tickets for Muse at Mohegan Sun went on sale, all the goods seats were gone really fast so we didn't get tickets. A few weeks before the show, I noticed a room and ticket package, that included premium seats for the show. Seeing that Muse rarely plays in Connecticut we decided to splurge on the package. We started the night at Bobby Flay's Burger Bar, the food was excellent. Then over to the Arena for the concert. Then Pepe's pizza, the decor looked just like the iconic New Haven location. The pizza was excellent. Then drinks at a few of the bars around the casino. The room was large with a beautiful view of the river. Room service for breakfast was really great. Overall great experience, and worth the price since the concert tickets were included in the package. Highly recommended worth staying overnight to avoid the long drive home late at night.

Room Tip: Ask for a room with the view of the river.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 26, 2013

We stayed here for 3 days 2 nights in March for our anniversary and it was great. We stayed in a cove suite during the week at $249 a night. A little pricey but we thought we would splurge for the occasion. I cannot stress enough that you need to sign up for the players club! We didnt have the club card when we booked this stay and we regret it since you often get huge discounts with the club card. After playing slots for 2 days using the club card, I raked in about $40 worth of points alone (not including the hubby's point balance) that I could use on anything in Mohegan. I got about 2 cheap meals with that and it was a huge help to my wallet.

We ate a bobbys burger palace and johnny rockets the first night. Bobbys is always great, the food and the cost. Casual but always a great meal with plenty of options. Johnny rockets is diner themed and very basic. We got club sandwiches and chicken fingers, not great. The place is a little on the run-down, dirty side and you can tell that it is not Mohegan owned.The manager and the waitresses were in the middle of some sort of fight when we were seated, very awkward situation since it was a very small place.

Second day we ate breakfast at the buffet for only $12 a person. (a great deal seeing as room service always ends up being $40+ no matter what you order) It was great with lots of options and prompt service. we skipped lunch from having such a large breakfast and then decided to head back to the buffet for dinner since we were so pleased with the breakfast selection! It was great, the unlimited seafood, prime rib and desserts!
Overall, the room was spacious, clean and everyone was very helpful. We always ask for a mini fridge to be brought up so that we can stay clear of the mini bar (we bring our own booze and save a ton of money that way).

Overall, the room was spotless, quite and perfect for what we wanted. Did I mention the suite had 2 bathrooms?! amazing. We were so happy with our stay we will be going back for another 3 day 2 night stay coming up in May but this time it is complimentary because of using our player club cards so often and we can't wait!

Room Tip: The higher the floor level, the less noise. Also ask for a river view, gorgeous! Instead of using th...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Top Contributor
78 reviews 78 reviews
12 hotel reviews
Reviews in 39 cities Reviews in 39 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed April 26, 2013 via mobile

We stayed for 2 nights for our company convention and the suite we ad was fantastic!
Two large rooms, super comfortable bed, two bathrooms, this suite had it all. Being on the 11th floor we were facing the river and had an incredible view.
The bell staff was great and very helpful in answering any questions and the housekeeping staff did a wonderful job.

We ordered room service breakfast one morning and the food was great, huge portions of French toast. The staff was excellent too.

Overall this was a great hotel to stay in and we look forward to the next opportunity.

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoheganSunCT, Dave J. - Social Media Specialist at Mohegan Sun, responded to this review, May 3, 2013
Thanks for this great review! Hope to have you as our guest again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Mohegan Sun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mohegan Sun

Address: 1 Mohegan Sun Boulevard, Uncasville, CT 06382
Phone Number:
Location: United States > Connecticut > Mystic Country > Uncasville
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Uncasville
#2 Family Hotel in Uncasville
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mohegan Sun 5*
Number of rooms: 1200
Official Description (provided by the hotel):
Mohegan Sun, owned by the Mohegan Tribal Gaming Authority, is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to three unique casinos, a 34-story, 1,200 room luxury hotel, a world-class spa and golf course, over 75 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. Mohegan Sun is within easy access of New York, Boston, Hartford and Providence and located 15 minutes from the museums, antique shops and waterfront of Mystic Country. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, TripOnline SA, Odigeo and Jetsetter so you can book your Mohegan Sun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mohegan Sun Uncasville
Mohegan Sun Resort

Owners: What's your side of the story?

If you own or manage Mohegan Sun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.