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“Clean but...” 4 of 5 stars
Review of Mohegan Sun

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Mohegan Sun
5.0 of 5 Hotel   |   1 Mohegan Sun Boulevard, Uncasville, CT 06382   |  
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Ranked #2 of 4 Hotels in Uncasville
East Hartford, Connecticut
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Clean but...”
4 of 5 stars Reviewed December 20, 2012

While the room was one of the cleanest I've ever been in, the noise level woke us twice at midnite and two a.m. We were there for a Christmas party and went up at 11:00. Way too expensive for a room for sure, but it was a once in a life time treat for us. For a non-smoking floor the hallway trash barrels had ashes on them and we saw two matches on the floor.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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958 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (257)
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English first
Ottawa
Top Contributor
69 reviews 69 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed December 11, 2012

I quite enjoyed my stay. The rooms were very nice with free wifi and a good tv selection. The bathroom was spacious with a separate enclosure for the toilet. In similar layouts I've seen a soaker tub and a separate shower but this had a bath/shower which was clean and adequate. I found the bed to be comfortable and I slept well my entire stay. The small desk was suitable for work and I had a great view of the river. They had smoking and non-smoking rooms.

Maid service did a good job and staff members were all helpful and polite. I had no more than a one minute wait at check in and check out. All parking is by valet at no charge (other than tip). The ticket system is efficient and although checkout was fairly busy we departed in shorft order.

I stayed at a discounted rate as a conference attendee. The regular rates were significantly higher and there is an additional $15 resort fee per night. If you are budget-minded and there to gamble there are some cheaper hotels nearby with shuttle service. Saying that, I certainly would pay more for the comfort and convenience of being on site.

In addition to the casino there are a slew of restaurants (some fantastic fare) and shops. There were concerts playing when I was there which resulted in some longer lineups at times. This was an enjoyable visit and I am already planning a return trip.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 26, 2012

The hotel is part of Mohegan Sun casino. The only reason you would really want to stay here is if you're coming to gamble or attend an event at the Mohegan Sun Arena (concert, sports event, etc.). The hotel also has an Elemis Spa, so perhaps people may also visit for this.

What I liked:
-Free valet parking.
-Staff attitude was excellent (valets, bell staff, front desk staff, everyone!) Very impressed!
-Size and layout of the room was excellent.
-The bed/mattress is very comfortable and I slept very well.
-Free wifi (in the room and public spaces) and wired internet in the room.
-Location! Dozens of restaurants, shopping and the casinos just off the hotel lobby.
-The toilet was separate from the main bathroom/vanity/shower area. Nice and practical!

What I didn't like:
-Value was not good. It was Thanksgiving and the room rate was nearly double the normal rate.
-The shower was a bathtub/shower combo with a shower curtain. Many more modern and upscale hotels have a separate stall shower and many people (including me) prefer this.

Overall, the stay was excellent. I can not say enough about how friendly and helpful all of the staff that I had contact with were.
I would give an overall excellent rating and also rate the service excellent, if it had not been for 1 incident that really spoiled it. After returning to the room at 3:00am (from a concert in the Mohegan Sun Arena) I found that my room key/card didn't work. I went down to the lobby and there were 8 people queued up at the front desk waiting, with only 2 staff behind the desk. To say that things were moving slowly would be an understatement. I waited nearly 30 minutes to get my new key/card. This is an annoyance at any time, but especially at 3:00am. Everyone online was impatient and complaining (the woman behind me was a Mohegan Sun Player's Club member and called them several times to complain and ask that more help be sent, while we were waiting. No help ever came). The entire time we were waiting, it seems only 1 of the 2 staff were handling a guest at any one time. There continually seemed to be some kind of problem that prevented them from helping the next guest. A supervisor eventually appeared, but was just standing behind the counter talking to staff and made no attempt to assist guests or even offer an apology for the wait. When I was finally helped the staff did apologize for the wait, but it was really too late at that point. Sadly, although the entire rest of the stay was excellent this is really what sticks in my mind.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 25, 2012

Stayed here while the power was out from Hurricane Sandy, but have stayed on multiple other occasions. The rooms are nice, bathrooms are new, rooms are clean, especially since the smoking rooms are separated from the non-smoking. Keurig coffee machines in the room is always a plus!

Stayed November 2012, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
157 reviews 157 reviews
55 hotel reviews
Reviews in 82 cities Reviews in 82 cities
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed November 24, 2012 via mobile

Even if you are not a gambler, this was a great place to stay for the weekend. I would liken it most to a cruise-ship experience without the water. Everything is interconnected from the hotel to 25 places to eat and drink to the casinos and entertainment.

I was in the property from Friday trough Sunday but never felt like I had been there for that long. There was plenty to do and see. The arena is also a great place to see basketball.

Food catered by the hotel was outstanding. Some of the best I've had anywhere in a catered buffet setting.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 21, 2012

Having stayed at Mohegan Sun Hotel many times over the past 3 or more years I regret that I sense a decline in many aspects over this period.I do gamble when there, I am not a "high roller" by any stretch of the imagination, but I did get offers of reduced rates for most nights but Fri/Sat, and some minor comps and an occasional free night. Also, the selection of eateries was substantial. These perks have been reduced a lot, particularly in the last 6 months. Many of the eateries are closed or changed unfavorably in my opinion. Or the menu selections changed and prices raised. Also the room care and service seems to have gotten worse, again my opinion. I believe increased availability nearby of other venues has caused this to occur due to less income.
I think this is the opposite of what they should be doing to keep/attract customers.

Room Tip: All rooms are still pretty good. A lot depends on who you get next door or across from you. And as...
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Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island City, New York
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 20, 2012

Went for one night for a little mental health day healing from surgery. We booked a package that included $100.00 at Bobby's Flays steakhouse , a cookbook and $20.00 free play. We have not stayed here since they opened, Room big modern and clean,Check in very pleasant. Hotel complex is very attractive. My wife enjoyed the shopping. Casinos are big and up to date.
The night was a good deal. Would stay again. I am not a big meat eater. We had Lobster and Steak @BF. Some of the best.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MoheganSunCT, Dave J. - Social Media Specialist at Mohegan Sun, responded to this review, November 28, 2012
Thanks for this great review! We're happy we could be a part of your recovery. We look forward to having you as our guest again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mohegan Sun

Address: 1 Mohegan Sun Boulevard, Uncasville, CT 06382
Phone Number:
Location: United States > Connecticut > Mystic Country > Uncasville
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Uncasville
#2 Family Hotel in Uncasville
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mohegan Sun 5*
Number of rooms: 1200
Official Description (provided by the hotel):
Mohegan Sun, owned by the Mohegan Tribal Gaming Authority, is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States. Situated on 185 acres along the Thames River in scenic southeastern Connecticut, Mohegan Sun is home to three unique casinos, a 34-story, 1,200 room luxury hotel, a world-class spa and golf course, over 75 shops, restaurants and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. Mohegan Sun is within easy access of New York, Boston, Hartford and Providence and located 15 minutes from the museums, antique shops and waterfront of Mystic Country. ... more   less 
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Also Known As:
Mohegan Sun Uncasville
Mohegan Sun Resort

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