The hotel is part of Mohegan Sun casino. The only reason you would really want to stay here is if you're coming to gamble or attend an event at the Mohegan Sun Arena (concert, sports event, etc.). The hotel also has an Elemis Spa, so perhaps people may also visit for this.
What I liked:
-Free valet parking.
-Staff attitude was excellent (valets, bell staff, front desk staff, everyone!) Very impressed!
-Size and layout of the room was excellent.
-The bed/mattress is very comfortable and I slept very well.
-Free wifi (in the room and public spaces) and wired internet in the room.
-Location! Dozens of restaurants, shopping and the casinos just off the hotel lobby.
-The toilet was separate from the main bathroom/vanity/shower area. Nice and practical!
What I didn't like:
-Value was not good. It was Thanksgiving and the room rate was nearly double the normal rate.
-The shower was a bathtub/shower combo with a shower curtain. Many more modern and upscale hotels have a separate stall shower and many people (including me) prefer this.
Overall, the stay was excellent. I can not say enough about how friendly and helpful all of the staff that I had contact with were.
I would give an overall excellent rating and also rate the service excellent, if it had not been for 1 incident that really spoiled it. After returning to the room at 3:00am (from a concert in the Mohegan Sun Arena) I found that my room key/card didn't work. I went down to the lobby and there were 8 people queued up at the front desk waiting, with only 2 staff behind the desk. To say that things were moving slowly would be an understatement. I waited nearly 30 minutes to get my new key/card. This is an annoyance at any time, but especially at 3:00am. Everyone online was impatient and complaining (the woman behind me was a Mohegan Sun Player's Club member and called them several times to complain and ask that more help be sent, while we were waiting. No help ever came). The entire time we were waiting, it seems only 1 of the 2 staff were handling a guest at any one time. There continually seemed to be some kind of problem that prevented them from helping the next guest. A supervisor eventually appeared, but was just standing behind the counter talking to staff and made no attempt to assist guests or even offer an apology for the wait. When I was finally helped the staff did apologize for the wait, but it was really too late at that point. Sadly, although the entire rest of the stay was excellent this is really what sticks in my mind.
- Official Description (provided by the hotel):
- Mohegan Sun is the East Coast's premier entertainment, gaming, shopping, meetings and dining destination. ... more less
- Reservation Options:
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- Also Known As:
- Mohegan Sun Uncasville
- Mohegan Sun Resort