I came with my fiance to celebrate his younger cousin's birthday. The lobby is small but clean and the rooms had an interesting layout but was clean and comfortable.
My major complaint is a situation that occured while at Mohegan Sun. We left later than the hotel shuttle times and was given a business card with a recommended cab company. When attempting to reach them they did not answer so I tried to call the hotel to see if they had another number. This is when I ran in to issues:
The hotel did not answer and it kept asking me to press an extention. After multiple attempts over 45 minutes I googled to see if I could find an alternate number. It connected me to a reservations hotline and the gentleman was nice enough to try to call himself and received the same issue.
The next morning I approached the manager with the issue and he was completely stern and unapologetic that a paying guest could not reach the hotel. He blamed the company, that when no one answers it goes to a hub and someone should answer there. He never once mentioned that they should look into the matter until i repeatedly questioned the problem. When I stay at the hotel/inn/suites I expect to be able to connect with someone at the front desk if there is an issue. I was very dissapointed with the way the responded to the situation.
- Official Description (provided by the hotel):
- Welcome to the Microtel Inn and Suites, an Uncasville hotel near the Mohegan Sun Casino. Conveniently located off Route 2, the Microtel Inn and Suites hotel is only one mile from Mohegan Sun Casino with free transportation to the casino Sunday to Thursday 5 p.m. to 1 a.m. and Friday and Saturday 4 p.m. to 2 a.m. This Uncasville, CT, hotel is minutes from: Dodd Stadium, Mystic Seaport and Mystic Village. Experience a wine-and-cheese boat ride or just shopping this quaint village. Mystic Aquarium and Institute for Exploration, a recognized leader in oceanic research featuring living marine creatures and the latest discoveries of the underwater world. Eastern Connecticut State University, Connecticut College, Foxwoods Casino, Norwich Golf Course, Clinton Crossing Premium Outlets shopping center, Long Island Sound and Stonington Vineyards are less than 30 miles away. Local businesses near the hotel include Computer Sciences Corporation, The William W. Backus Hospital and FreePort McMoran. Hotel Services and Amenities: Scheduled shuttle service to Mohegan Sun Casino. Conference room with high-speed Internet access; audio-visual equipment available. Free local and long-distance calls within the Continental U.S. Free continental breakfast. Seven ADA-compliant guestrooms, TTY Telephone, auxiliary aids available, wheelchair accessible. Connecting rooms available. All rooms have coffee maker, hair dryer, high-speed wireless internet, iron and ironing board, cable TV with ESPN, CNN and HBO. Microwave, refrigerator and sleeper sofa available in suites only. Dry cleaning and laundry services available. Crib and rollaway bed available. Free outside recreational vehicle and truck parking. This property does not permit pets. ... more less
- Reservation Options:
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- Also Known As:
- Microtel Uncasville Hotel Uncasville
- Uncasville Microtel