It was supposed to be such a special visit for my sisters birthday, its her favorite place to go, so we travel 2 hours and spend the day at the casino! Ok, great, we planned to grab some drinks and apps while there just so she can soak up the atmosphere. We make our way to the bar and the girl bartender (dont know her name) takes forever to approach us, ok fine, no worries. We place our drink orders, my husband askes for a Land Shark, which btw is Jimmey Buffet's official beer, she claims there there out, no no, let me elaborate, she said "i dont think we have any", you would think she would check and ask, nope! So my husband gets a replacement, so she opens the fridge doors and there are 2 land sharkes hangin out on the shelf plain as day, ok thats just lazy at work right there, pun intended! Then we ask for our apps, we wanted conch fritters, she tells us they dont have any....ok no problem we order something else, as were hanging and chatting eating and drinking, we watch as 2 tables in front of us get an order each of conch fritters, same laziness at work here. So we kindley tell them that we would like an order of conch fritters, yay were so excited, this is what we come for. We get them and there is no conch, in fact it was just deep fried greezy bread balls that fell like lead in the pit of our stomachs, oh god. I understand that restaurants have off days but that location has been going down hill for a while now, i feel bad because its a really fun place so Jimmy needs to visit that location and do some damage control!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 15, 2013
Donny1113 - We are very sorry this is the experience you had with us on your sister's birthday. You should always expect a fun, memorable and tasty time when you're with us. We apologize for failing to exceed your expectations, especially on what should have been a wonderful day. All of your feedback will be shared with the team and addressed.
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Margaritaville Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.