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“Hit the Jackpot!” 5 of 5 stars
Review of Hyatt Place Mohegan Sun

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Hyatt Place Mohegan Sun
3.0 of 5 Hotel   |   2049 Norwich New London Turnpike, Uncasville, CT 06382   |  
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Pamper Me Package
Ranked #1 of 4 hotels in Uncasville
Tyngsboro, Massachusetts
Senior Contributor
32 reviews 32 reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Hit the Jackpot!”
5 of 5 stars Reviewed December 23, 2013

Very friendly and attentive staff. Very comfortable and clean non-smoking room. Free delicious breakfast-lots to pick from. Free shuttle service to the casino hourly. Free parking. Will definitely be back soon!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Thank you!
Thank you very much for your positive review of our hotel and staff. We really do appreciate each of our guests reviews and sincerely hope that you have another opportunity to return to our area again soon. We are always here and ready to be of service to you 24 hours a day.

Best Wishes,
The Hyatt Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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419 people have reviewed this hotel

Traveler rating
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    12
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See reviews for
82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Derby, CT
1 review
5 of 5 stars Reviewed December 22, 2013 via mobile

We stayed 1 night as a couple for pleasure. Went to casino and didn't want to drive 2 hours back home. We booked it Friday thru hotel directly and it was easy!
Arrived Saturday about 4:30, checked in at front desk. Staff was friendly and attentive. Went to room and were very happy with it. Clean, clean, clean! Cozy and very homey. TV was huge! King size bed very comfortable! I love lots of pillows and didn't realize there was an extra one in closet till this morning. Slept well! Shower was amazing!! I'm going to buy a similar shower head cause my hubby and I both loved it! Even the towels were incredibly soft! The only negative experience, which had nothing to do with hotel itself, was lots of loud, rowdy young people in hallway outside room. They were walking by and it was quick but boy they were loud! Otherwise, we will stay again and when we travel will look for Hyatt hotels as I hear they are all the same!!! Incredible great job Hyatt! Happy holidays!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Happy Holiday's!
Thank you for your review of our hotel, The Hyatt Place Mohegan Sun. We really appreciate all of your very kind words about our hotel and staff. If we can ever be of assistance to you or your guests please don't hesitate to contact us. We are always more than happy to be of service to you!

All-the Best,
The Hyatt Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billerica, Massachusetts
Top Contributor
67 reviews 67 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 21, 2013

The Hyatt Place is a lovely well maintained property that is located one short exit from Mohegan Sun. Our room was large and spotless. I liked that the sitting area and work desk felt separated from the sleeping/bathroom area. The bed was comfortable and I really liked the shower. We definitely would stay here when we go to Mohegan Sun. Continental breakfast and shuttle service to Mohegan Sun are included in the cost of the room.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Hello!
Thank you for your review of our hotel and services. We truly appreciate all of our guests reviews as they go a long way to help us better understand the needs of each guest that travels through our area. As you mentioned we do offer a number of complimentary services for our guests. The new AM Skillet menu and our complimentary shuttle services to and from the casino are a big hit with all of our guests, it is excellent to read that you felt the same.
We also understand that each of our guests has options when visiting the area and we want to be sure that we are doing everything possible to help you make the decision to stay with us when you do. If we can ever be of service to you or your guests please do not hesitate to contact us directly. We are always more than happy to be of service to you.

Best Wishes,
The Hyatt Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bronx, New York
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 19, 2013

Been going to this Hyatt for awhile, since I am a travel agent and usually stay at hyatts dometically cause of the rates. Short shuttle van ride away from Mohegan, staff is excellent....People have been realizing what a great value, hidden gem this Hyatt really is based on the reviews. :) I love the a.m. skillet in the morning !!! ham,egg-cheese on english muffin, hot food, fruits, etc....The rooms are so comfortable, relaxing, great for weekend getaways !!!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Thank you!
This is a great review!! Thank you very much for taking the time to spread the word about our hotel, our staff and our services. The AM Skillet program is a huge success, all of our guests really seem to enjoy the daily offerings, fresh egg sandwiches or scrambled eggs and sausages as well as bagels, multigrain toasts, yogurts, oatmeal and everything else you would expect to have when coming to enjoy a great complimentary breakfast. We truly hope that you have another opportunity to come back to our area again soon. We look forward to hosting you!

All-the-Best,
The Hyatt Place
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 17, 2013

we were going to stay at Mohegan Sun ( where we did spend 2 nights) but went up a night early to avoid a snowstorm. The room was large and very clean. The staff was eager to help in any way they could. We enjoyed a full breakfast at their buffet. I expected rolls and coffee and we could not have been more pleasantly surprised. It is about 1.5 miles from Mohegan Sun. Great place if one is on a limited budget and still wants to go to the casino.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Hello!
Thank you for your review of hotel, The Hyatt Place Mohegan Sun. We are very happy to read that you were pleasantly surprised by our hotel services and staff. We are working hard to become every travelers first choice when visiting the area and your positive review goes along way to helping us become exactly that! If we can ever be of assistance to you in the future please do not hesitate to contact us, we are more than happy to be of service to you.
Best Wishes,
The Hyatt Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 16, 2013

Went with friends for the weekend, the hotel was clean, warm , had a lovely breakfast that consisted of all juices, eggs, sausages, oatmeal with lots of toppings, like granola, craisins, cinnamon. They also had cottage cheese, bagels, toast cream cheese, cereals fruits. The room was very large that could easily fit a family of 6 !!!!!!!!! (the large couch that was in the room opens up ) Big flat screen tv, along with a fridge in room. The only thing missing is a microwave. They even have a indoor pool !!!!! 5 minute drive to Mohegen Sun. Lobby was quaint with a tv and some couches. Staff were all nice.

Room Tip: each room is no better then the other
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Thank you!
We truly appreciate your review of our hotel and services. Reviews such as yours really do go along way with our potential future guests and as a senior contributor with Trip Advisor we cannot thank you enough for taking the time to review our hotel. Please know that we are always here, 24 hours a day, to be of service to our guests. If you ever have a need to visit our area in the future we are ready to assist you with your reservations. Again, thank you!

Best Wishes,
The Hyatt Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwalk, Connecticut
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 3, 2013

We have stayed at this hotel more than once and would highly recommend it. The Hyatt Place brand provides rooms that include a living space with couch as well as bed so it is a more spacious room. Free breakfast, no hassle, free shuttle to casino. Clean rooms, nice staff.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, January 2, 2014
Hello!
Thank you so much for your positive review of our property, The Hyatt Place Mohegan Sun. We can see on your profile with Trip Advisor that you are well-traveled and a senior contributor with Trip Advisor. Reviews such as yours really do go along way with helping others make well informed decisions prior to booking their stays. Please know that we are constantly looking for ways to improve our services and we do understand that all of our guests have choices when they travel. We are working hard to become everyone's first choice when traveling through Southeastern CT. Please know that we are always here to assist you 24 hours a day. Thank you again for such a wonderful review!

Best Wishes,
The Hyatt Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Mohegan Sun

Address: 2049 Norwich New London Turnpike, Uncasville, CT 06382
Phone Number:
Location: United States > Connecticut > Mystic Country > Uncasville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Uncasville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Mohegan Sun 3*
Reservation Options:
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Also Known As:
Hyatt Place Uncasville Hotel Uncasville

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