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“Great, EXCEPT...” 4 of 5 stars
Review of Hyatt Place Mohegan Sun

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Hyatt Place Mohegan Sun
3.0 of 5 Hotel   |   2049 Norwich New London Turnpike, Uncasville, CT 06382   |  
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Ranked #1 of 4 hotels in Uncasville
Boston, Massachusetts
Top Contributor
96 reviews 96 reviews
9 hotel reviews
Reviews in 34 cities Reviews in 34 cities
28 helpful votes 28 helpful votes
“Great, EXCEPT...”
4 of 5 stars Reviewed August 26, 2013

Location (proximity to Mohegan Sun), staff, room size and cleanliness, value, shuttle service to casino, amenities...all great but, the complementary breakfast buffet, while expansive, was a chaotic mess! Too many people, no structure for visiting the food stations, slow to nonexistent replenishment and only one staff member who struggled to keep up with three dining areas plus an outdoor patio. The buffet was open until 10 AM. By 9:40, there were no more potatoes and a guest was told that more would not be coming out. Other replenishments were questionable. I will say that there was a tour bus of people partaking before leaving but, additional staff and food should have been anticipated to address the large number of guests dining at the same time. If management would address this area, they would have a gem of a place.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, August 29, 2013
Hello!
Thank you for you review of our hotel and services and your candid remarks about our complimentary breakfast service. We do have a challenge to overcome in regards to the breakfast service. The limited space and number of guests that we hope to provide breakfast for does create a problem during our busiest days. Please know that we are aware and we are constantly looking for opportunity to improve this service. If we failed to meet to your expectations please except my apologizes for that instance. We truly hope that you will continue to consider our hotel when you are visiting the area and I know that we will have improved our breakfast service before your next trip. As always if you have any questions or concerns please do not hesitate to contact us. Thank you!
Best Wishes,
The Hyatt Place
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420 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
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English first
New York City, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 25, 2013

The hotel is very close to Mohegan Sun Casino. Price is very reasonable compared to the casino hotel.
Rooms were modern and clean. The hotel is only 3 years old. The free included breakfast was excellent. I saw many happy faces.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, August 29, 2013
Hello!
Happy faces are what we are looking for! Thank you for your time and your review of our hotel, the Hyatt Place Mohegan Sun. We truly appreciate all of our guests feedback and hope to have another opportunity to host you again in the near future. If we can ever be of service please do not hesitate to call on us.
Best Wishes,
The Hyatt Place
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Minneapolis, Minnesota
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 20, 2013

We stayed at this Hyatt Place hotel from August 6th through August 10th. We got a great rate, much better than at Mohegan Sun. Finding the hotel is a little tricky. The hotel sign near the road is small, and the hotel sits back about half a block, so we couldn't see it, and we drove right by it. It is between CVS and the highway, on the same side as CVS. The hotel lobby was modern and very clean. The front desk staff was friendly and helpful. The luggage racks were sturdy and easy to use. The room was beautiful. The sofa and ottoman were so comfortable-well made, not cheap hotel furniture. The bed and pillows were extremely comfortable. The bathroom and shower were clean. We did have a little mold in the shower. We left housekeeping a note and it was taken care of the next day. The shower was fabulous. We both felt it was one of the best ever. Housekeeping did a good job cleaning each day. We did not use the pool. Breakfast was good, but nothing special. Overall, I would definitely stay there again, and would highly recommend it to others.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, August 29, 2013
Hello!
Thank you for your positive review of our hotel, the Hyatt Place Mohegan Sun. We love the title to your review! This property was built for exactly this purpose, to become the preferred hotel when visiting southeastern CT and the Mohegan Sun Casino. It is true that we are set back off the main road and can be a little difficult to find on your first visit to us but hopefully once you have found us you won't consider any other property for your future stays. The positive remarks are always welcome but I do want to be sure that we quickly acknowledge any mistakes that we may have made. The condition of your guest room shower was unacceptable and for this please except my apologizes. I am very happy that you mentioned this to our housekeeping team and that they in return took care of the problem right away. We always strive for perfection but can make a mistake now and again. We truly appreciate your patience, understanding and most of all your willingness to return. As always if we can ever be of service to you or your guests please do not hesitate to contact us directly, we are always more than happy to be of service to you! Thank you again for your review and time today.
Best Wishes,
The Hyatt Place
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Belleville, Michigan
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 20, 2013

My family and I had two rooms for two nights at the Hyatt Place Mohegan Sun (checked out Aug 14 2013). We paid about $129 per night (plus taxes). The hotel at Mohegan Sun had the same rate for the first night, but more than doubled for the following night (due to a concert). We found that the Hyatt Place was more than just a good alternative. The rooms were very spacious and comfortable. We liked the layout of the room, with the expansive sleeper sofa. The view had a little to be desired (2nd floor - we looked out onto the building A/C units), but it was quiet, probably because we were away from the highway. The morning breakfast was very good - sort of an expanded continental, with real scrambled eggs (not some pre-formed egg patty) and sausages, dry cereal, oatmeal, fresh fruit, juices, coffee, yogurt, all sorts of breads. The shuttle to the casino ran roughly every half hour until midnight - for the night with the concert, it ran for about an additional hour. We found that the shuttle was very convenient - the driver was very kind, even helping my elderly father into and out of the front seat of the shuttle van.

On the whole, a mostly perfect stay. Two minor requests, though. Although the wifi was free, it was a bit slow - this was mostly an annoyance and not a show-stopper. It was free and worked - that's all I wanted. The second, though, might easily be addressed. There are some guests that might actually want to drive themselves to the casino. For some guests who aren't familiar with the road system, this might not be self-evident. From the casino, there are no road signs to get to any of the off-property hotels. From the Hyatt Place, there were no pre-printed directions to the casino (and back again). The staff was very helpful in writing it all down, but having a pre-printed sheet of paper would make it much easier.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, August 29, 2013
Hello!
Thank you for your detailed review of our property, the Hyatt Place Mohegan Sun. We really do appreciate it. Thank you very much for your kind words about our guest rooms, breakfast and shuttle services.
I would like to speak directly to the two concerns that you had with your stay, the WiFi and the pre-printed directions. I have asked our Front Office Manager Alex, to print and prepare directions to Mohegan Sun so that during your next stay with us we will be better prepared to provide those to you in a timely fashion. The WiFi speed however is a little more detailed. Unfortunately it is often linked directly to the number of users on the system at any one time and what each user is doing on-line, reading, sending emails or watching/downloading music or movies. That is a little more difficult to manage. That said, as mobile devices, tablets, and laptops are becoming more and more the norm for each guest I have put in a request to review our current average usage and have asked them to consider if our current system is capable of handling the majority of our guests using their devices on our system at one time. It is not a quick fix scenario but we will begin the process of reviewing the numbers and determine if we are due for a systems upgrade. I hope that during your next stay you will find our property and staff just as helpful as this past stay, we look forward to hosting you again.
Best Wishes,
The Hyatt Place
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1 review
4 of 5 stars Reviewed August 16, 2013

Have been here several times before (especially when Mohegan rates are up and rooms are sold out). Check in was quick and efficient. You can basically choose any room you want. Staff is accommodating and friendly. GREAT complimentary all you can eat breakfast offered daily. We were offered a late check out. BED AND COMFORTER WAS FABULOUS! Although there is no room service, you can call down and order anything on the menu which you can pick up in a short amount of time. GREAT STAY and very, very close to the casino.

Room Tip: ice machines are only on the even numbered floors.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, August 20, 2013
Thank you!
Your review is greatly appreciated. Please know that we are here to assist you whenever you or your guests may have a need. It was a pleasure to host you, we hope to see you again soon.
Best Wishes,
The Hyatt Place
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milford
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2013

Prior to our last visit, we really enjoyed staying at the Hyatt! Unfortunately, our reservation request (Hyatt Gold members) was not granted. We were guaranteed a first floor room by a person over the phone, and when we arrived, we were told that there were NO rooms available on the first floor. The manager basically told us take it or leave it! We also found the once generous continental breakfast had dropped considerably in variety and service. My only good comment has to reflect upon the cleanliness and friendliness of the cleaning and maintenance staff. Sorry Hyatt, when I responded to a survey to express my opinions, I was once again told to sorry, take it or leave it!

Room Tip: Don't sleep near the highway!! Don't bother reserving a room, you won't get it!!! Also...
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, August 20, 2013
Hello,
Thank you for your review of our hotel, The Hyatt Place Mohegan Sun. First please allow me to apologize for any inconveniences that you and your guest experienced during your recent stay with us. We failed to meet your request and I can not offer any excuses for that failure other than a sincere apology and the promise that we will do better in the future. We take a great deal of pride in our service and exceeding our guests expectations. It is embarrassing that we were unable to exceed yours.
We are concerned that you mentioned that your previous stays were highly enjoyable ones but due to this one instance of being unable to meet your request we are now not your preferred hotel for travel. We do understand your frustration and we understand if you prefer to not visit with us on your future trips to the area but we strongly encourage & hope that you will reconsider.

Again thank you for your review of our hotel, we will learn from these instances and provide a better experience for our guests in the future.
Best Wishes,
The Hyatt Place
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013 via mobile

The hotel was real nice and real nice staff. Not far from Mohegan sun there is even a free shuttle to Mohegan sun. Also the Room was very big and up to date. When we were there the hotel was full of crew members from match box twenty and that was pretty cool.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, August 20, 2013
Thank you!
We are very happy to read that you enjoyed your stay with us and found our property perfect for your travels. If we can be of future assistance please do not hesitate to contact us. We are more than happy to be of service to you.
Best Wishes,
The Hyatt Place.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Mohegan Sun

Address: 2049 Norwich New London Turnpike, Uncasville, CT 06382
Phone Number:
Location: United States > Connecticut > Mystic Country > Uncasville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Uncasville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Mohegan Sun 3*
Reservation Options:
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Also Known As:
Hyatt Place Uncasville Hotel Uncasville

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