I CAN'T believe this is a Hyatt. We stayed here because we were attending anhievent at Mo hegan and they suggested we stay at Hyatt. I figured that would be fine..never thought to check reviews before we went...however our room was simple, clean and neat. Had to wait to check in for about 20 min and nobody was in the lobby.....??? Then all of a sudden someone appears and all was fine.
Breakfast however was a complete disappointment! For the price we paid, I would have expected a clean and presentable offering, but instead we went down and found a complete mess. Bread crumbs everywhere, very little juice, no coffee available as I think they ran out all at once. Only two warm sandwiches...which were warm on the outside and cold on the inside. Cereal all over the place and a very rude staff member. This tall black kid....don't know his name because he didn't seem to have a name tag on his wrinlked shirt. Extremely foul mouth on this kid. He was talking very loud thru to someone in the kitchen, calling someone a bad name along with other assorted bad language. I asked about coffee and he said it's brewing. It'll be ready soon. i asked about orange juice and he told me that someone is getting it. All the while this guy just walked around, playing with his phone and looking out the window. There were times he just wasn't around. The other guy, I think I heard him called Mark or Mike, was just walking back and forth not really doing anything. Never saw the juice as we had to leave. My brother-in-law in a GM for W hotels in California. I knw he would never allow this mis management to go on.
We left the Hyatt with no issues at check in, but I told the folks at Mohegan Sun to reconsider sending people over due to the rudeness and overall poor performance from many staff members. I know my wife and I will never come back. P.S. No need to send a standard reply...not interested.
- Also Known As:
- Hyatt Place Uncasville Hotel Uncasville
- Hyatt Place Uncasville Hotel
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