No light bulb in bathroom, TV not plugged in, stains on carpet, lampshade damaged, headboard damaged...and the list goes on. My husband went to front desk to report the missing lightbulb-the girl annouced she was by herself and new and we would have to talk with manager in morning and he would give us discount. I wanted to know discount amount??? I asked to be moved-no-see manager in morning. Next morning we decided we would find another hotel for the other 2 nights. We waited for supervisor to show up...she was apologetic and tried to call manager Ken to find out about discount. We ended up with a 5.6% discount-about $5. I could not believe Ken did not have the decency to meet us in person. Additionally there was black stuff under the tub mat-mold. The grout in bathroom was discusting! There was a door open the when we checked in &out-leading down a long steep flight of stairs-ver hazardous to children.
The only positve thing - the bed was comfortable. We left and checked into Yankee Pedlar Inn-old & quaint but clean and everything worked. They even had a flat screen TV.
When I tried to reach Choice Hotels Customer Relatioms - I was connected to a rep who was very curt with me. She told me to send email & they would handle it. Received a form letter apologizing for experience and letting me know we should here from the manager of hotel. It's been almost 3 weeks and no contact. NEVER AGAIN!!!
- Also Known As:
- Quality Hotel Torrington
- Quality Hotel
- Quality Inn Torrington
- Torrington Quality Inn
- Official Description (provided by the hotel):
- 90 rooms, free deluxe complimentary breakfast, free high speed internet, HBO, indoor heated pool and fitness center, newly renovated, restaurant on premises with a lounge. ... more less
- Reservation Options:
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