Following is a copy of an email I sent in response to the owner's request for feedback on our 3 night stay.
We found out about your inn from tripadvisor.com. So many of the write-ups were so glowing in their praise of your facility, that we heavily discounted negative comments. One that especially stuck out was a "short story" written by a woman who found dust/dirt nearly everywhere she checked in her room and encountered a lackadaisical attitude, on management's part, regarding her concerns.
On the cleanliness issue, I could not disagree more.........We found our room to be very clean, consistent with an establishment that is the caliber of your inn. However, I encountered the same bad attitude when I brought a problem, a 2 inch long, many legged black bug, to the attention of your manager. I was able to corral the bug in a water glass and brought it to the front desk so it could be shown to an exterminator. Your manger's response to all this was.......and I am paraphrasing.......No big deal, these bugs are quite common. I have them in my home.
News flash...........I don't have these bugs in my home and I do not expect to find them in a room that is costing me north of $200 a night. What I do expect is something like........I am sorry this happened and we will do a thorough check of your room to make sure their are not others there. We will also contact our exterminator to determine how serious a problem we have. Thank you for bringing this to our attention.
A second problem is your breakfast. A B&B that charges $200 plus, a night, for a room should serve more than cold cereal, boiled eggs, toast and a couple of different pastries. I have gotten wonderful breakfasts, full breakfasts, at places that charge considerably less. What you serve your guests is comparable to what is available at a Holiday Inn Express. Upgrade your breakfast to a full breakfast for goodness sake.
And finally, you should know that I will be adding the above comments, verbatim, to the tripadvisor.com website. I am appreciative of the comments I find there when trying to make a lodging choice and my comments may help others in the same way.
- Official Description (provided by the hotel):
- The Inn at Stonington is a Stonington Connecticut Bed & Breakfast located directly on the waterfront in the heart of Stonington Borough. Since opening, the Inn has been featured as 'Travel and Leisures' Inn of the Month and has also appeared in 'Coastal Living,''New York Times,''Boston Globe,''New York Magazine,''Boston Magazine,' and 'Delta Sky.' Untouched by commercialism, this charming village is one of the few surviving New England seaside towns that has retained much of its 17th and 18th century flavor. Classic examples of Colonial, Greek Revival and Federal architecture can be enjoyed on a stroll down any of its quiet, tree-lined streets. During your stay with us, be sure to take in "The Borough's" variety of restaurants, antique and gift shops, and galleries - all within walking distance from our beautiful Stonington Connecticut Inn. ... more less
- Reservation Options:
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- Also Known As:
- Inn At Stonington Hotel Stonington
- Stonington Hotel